Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

The Senior Manager of Carrier Relations and Operations is a key leadership role responsible for overseeing the Carrier Customer Success, Carrier Relations, and Carrier Sales Support Teams. This position will be an integral component to providing a high-level customer experience for our Carrier and Wholesale customer base and ensuring that the operational needs of our sales teams and customers are managed in an efficient manner. Additionally, this role will have responsibilities for supporting both pre- and post-sales activities, developing and reporting on KPIs, as well as develop and supervise off-net pricing strategies and negotiations, ensuring optimal performance, growth, and profitability.

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.

• Lead and manage the Customer Success, Carrier Relations, and Carrier Sales Support Teams to achieve company objectives and deliver exceptional service.
• Oversee the service delivery processes, ensuring timely and efficient execution to meet customer expectations and service level agreements.
• Build and maintain strong relationships with carrier partners to optimize access management and enhance service offerings.
• Collaborate with internal stakeholders, including sales, finance, and operations teams, to align strategies and drive cohesive business operations.
• Monitor and evaluate carrier performance to meet company standards.
• Prepare and analyze sales reports to support business decisions.
• Drive customer success initiatives to enhance client satisfaction.
• Conduct Quarterly Business Reviews (QBRs) to assess and improve performance.
• Provide support for Request for Proposals (RFPs) to secure new business opportunities.
• Develop and implement effective off-net pricing strategies and negotiate favorable terms with carriers to support business growth and profitability.
• Manage off-net billing verification to ensure accuracy and compliance.
• Monitor industry trends and market conditions to identify opportunities for cost savings and operational improvements.
• Provide leadership and mentorship to team members, fostering a culture of continuous improvement and professional development.
• Ensure compliance with regulatory requirements and company policies in all carrier relations and sales operations activities.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.  Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• Bachelor’s degree, or Master’s Degree preferred
• Minimum of 10 years of industry experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven track record in managing carrier relationships and sales operations.
• Understanding of Microsoft Office applications.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 
• Up to seventy-five dollars a month towards cable and internet services (in select areas) 
• Remote access to select premium channels
• Annual community support to various organizations across the U.S. 
• Associate recognition & awards programs
• Advancement opportunities 
• Collaborative work environment 

We’re an Award-Winning Organization!

• Forbes’ “America’s Best Midsized Employers” 2021-2023 

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

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