About us

Scribe is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in SF. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over 2 million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and uplevel the world’s know-how!

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win together. We embrace the following values:

• A strong sense of ownership
• Defaulting to action
• Humans over everything else 
• A continuous learning and growth mindset
• High performance, high-velocity output
• A supportive, respectful and transparent work environment

About the Role

As a New Business AE, you will be the face of our product to our prospective customers - ensuring that prospects learn about the value of Scribe, delivering sales content and live product demos to customers and prospects, and fielding inbound objections. As an Account Executive you’ll own the complete sales process from start to finish. In addition, you’ll help businesses solve workforce documentation problems felt by organizations around the world.

Scribe is a truly horizontal product used by over 600,000 organizations around the world, so you will have the opportunity to work with a large volume and wide range of customers across industries and roles.  Given your unique customer vantage point, you will work closely with Growth, Customer Success, Marketing, and Support team members daily to test new ways to reach users effectively.

Examples of what you’ll be doing

• Focus on new customer acquisition
• Build a strong sales pipeline while exceeding quarterly and annual sales targets, closing high velocity transactional deals with a customer-centric and efficient mindset
• Actively manage your pipeline and develop a strategy for long-term sustained success
• Own and update sales activity in Salesforce
• Discovery calls for teams of users to enable customers to convert as Scribe Enterprise users
• Identify acute business problems customers are trying to solve with Scribe and position Scribe as a solution
• Work to develop and circulate best practices in a collaborative environment 
• Deliver live product demos to inbound prospects to highlight the value of Scribe and answer functional questions
• Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs
• Work closely with Growth, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback
• Exude a passion for Scribe as a solution for business challenges

You could be a great fit if

You'll be a great fit if you're passionate about our customers and enjoy building relationships in customer-facing roles. With experience in either customer success, account management, sales, or business development at a software company, you bring valuable insights to the table. Your adept problem-solving skills allow you to identify common business issues and propose effective solutions.

Exceeding goals isn't just a target; it's a source of motivation for you. You embrace failure as an opportunity to learn and improve continually, fostering a positive team environment through encouragement and support.

Your engaging presentation skills and understanding of business challenges position you as a trusted advisor, capable of empowering others. You're energized by the opportunity to expand our customer base and innovate as we scale. At Scribe, we embrace creativity and encourage thinking outside the box, and we expect the same from you.

If you love talking to people, are passionate about making customers successful, and get excited about building alongside a scrappy team - please get in touch about joining our growing team!

Qualifications

• 4+ years of sales experience (2+ closing), and is interested in building new skills and continuing to grow their career at a fast-paced start-up. 
• Proven ability to effectively communicate and close business with repeatable processes
• Ability to manage pipeline and communicate deal progression to leadership
• Comfort with a land and expand motion closing $15k-$50k ACV deals
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences 
• Excellent prioritization skills, with the ability to handle a large volume of prospects and customers 
• Passion for technology and the ability to quickly learn new SaaS software applications.
• A positive attitude and a willingness to go the extra mile for customers.

Benefits & Perks

• Some of the nicest and smartest teammates you’ll ever work with
• Competitive salaries
• Comprehensive healthcare benefits
• Exciting and motivating equity
• Unlimited PTO
• 401k
• Parental Leave
• Commuter/Remote benefits
• WFH Stipend
• Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year

Compensation

$160K-$180K OTE + equity + benefits. We consider several factors when determining compensation, including location, experience, and other job-related factors. 

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.