As an Implementation/ Launch Manager on the Account Management team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance. 

What You’ll Do:

• Oversee implementation from kickoff to go-live using strong project management and product expertise
• Develop project plans, coordinate deliverables, and ensure timely, quality deployments
• Streamline onboarding with process improvements and documentation updates
• Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
• Guide customers through technical onboarding and escalate issues when needed
• Advocate for customers’ pain points to influence product improvements
• Lead training sessions for stakeholders and end users

What We’re Looking For:

• 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
• Ability to align details with strategy and execute efficiently
• Strong communication, time management, and teamwork skills
• Passion for technology and problem-solving, with a focus on risk identification and creative solutions
• Strong language proficiency in German and English
• Willingness to travel for client visits