At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow has an exciting opportunity for a Logistics Service Operator, based in São Paulo (Brazil).

About you and this role - What you would do in this role 

The successful candidate will provide the day-to-day logistics support and expertise in arranging transport, managing logistic operations issues, and resolving exceptions that occur in the transaction and execution of shipment orders within the material flow work process.

Responsibilities:

• Meets the customer requirements to ensure on-time delivery and lowest cost-to-service product transportation to the final destination.

• Monitors timely shipments by Logistics Service Providers from origin.

• Monitors systems transactional activity and resolves transaction failures.

• Identifies non-compliance of Logistics Service Providers and takes appropriate action and supports logistics Quality Measure resolution.

• Resolves logistics issues in the material flow work process to ensure compliance with customer requirements.

• Verifies if logistics capability versus special requirements can be matched.

• Responsible for accuracy of logistics data and accurate logistics charges.

• Manages non-standard orders, changes and exceptions requiring different transport arrangements.

• Monitors and checks the shipment creation process, arranges transport, checks compliance with loading dates and/or times.

• Checks, approves and books (additional) logistics costs in SAP timely.

• Handles small claims procedure.

• Communicates special delivery requirements to the carrier and finds alternative carriers to deliver specific shipments.

• Registers non-compliances and associated corrective actions in the quality measure. Escalates repetitive non-compliances to focal point.

• Processes high-value or legally complex claims and determines the correct course of action.

Required Qualification

• Required Education: Bachelor´s degree.

• Excel knowledge, ECC navigation.

• English Skills are desirable

• Spanish Skills are desirable

• Experience: +3 years of experience in Logistics, Accounts Payable or Purchasing.

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Your skills, knowledge, and abilities include 

• Understanding customer needs,

• Teamwork and collaboration,

• Taking initiative,

• Time management,

• Attention to details and multiple tasks,

• Interpersonal effectiveness,

• Communication,

• Technical proficiency in use of computer applications.

• Excel knowledge

• SAP User

To apply:

• Sign in or create your account.

• Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.