Key Responsibilities:

• Reporting to Senior Director of HNW Underwriting and assist to lead a sub-team of 3 to 5 colleagues to deliver excellency in HNW Underwriting operations
• Effectively manage and coordinate processes to expedite turnaround time to achieve NBUW targets
• Consistently and accurately provide updated case information to key stakeholders
• Handle case inquiries from sales staff / brokers and stakeholders in a professional manner
• Handle and resolve problem cases skillfully and independently
• Work collaboratively with distribution channels including agencies, brokers and bancassurance by delivering training and serving as an expert resource for non medical, regulatory and financial assessment of HNW products and large premium saving plans
• Perform timely update of HNW Underwriting guidebooks for all distribution channels
• Regularly review and streamline process workflow and make recommendations to enhance team efficiency and productivity
• Closely work with internal business partners on assigned projects to implement business initiatives effectively
• Keep abreast of regulatory changes that impact underwriting and ensure underwriting practices comply with regulatory requirements and internal standards and procedures
• Collaborate with internal and external stakeholders to support other duties as assigned, including but not limited to participation in products development, initiatives focus on processes / procedures / practices enhancements etc.

Candidate requirements:

• Degree or equivalent qualifications with minimum 10 years of experience in new business function and case management  
• Excellent knowledge in risk assessment, product design and market practices
• Excellent analytical, critical thinking and presentation abilities
• Excellent team player with high level of ownership and accountability
• Thrive in a fast paced environment and can efficiently prioritize and manage multiple tasks and responsibilities
• Proficiency in Cantonese, written and spoken English. Mandarin would be a plus
• Proficiency in Microsoft Office (including Word, Excel, PowerPoint)

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid