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MUFG – EMEA Operations is responsible for efficient and accurate processing, ranging from single-touch, single entry to multi-touch, complex transaction processing. Control/Data Integrity Management and Cash reconciliation’s are  within the Regional Operation Product Service Area. The Vice President is responsible for the oversight of the offshore  operations, ensuring all tasks and processes are completed in a controlled and effective manner and completed in line with Service Level Agreements. They will adhere to current regulatory requirements, Head Office rules and local procedures whilst looking to improve processes at all times.

MAIN PURPOSE OF THE ROLE 

• Accountable for the effective management of the MGS  team’s performance, ensuring they comply with the organisation’s governance policies and procedures.
• Ensure  MGS management team  are clear on what is expected and how they are performing against KPIs.
• Responsible for the oversight of a strong control environment in the offshore office.
• Identify areas of risk and manage this through suggestion of implementation or execution of appropriate controls with MGS management.
• With support of the Director identify and implement offshore operational efficiency and control improvements.
• Ensure that procedures are in line with Head Office Standard documents, local requirements and market regulations are maintained by the offshore entity
• Where offshore  incidents occur, ensure that these are escalated on a timely basis and appropriate preventative measures identified and implemented by the offshore team.
• Support of projects and initiatives within the Bank that are then subsequently processed by MGS
• Establish strong relationships with all  business units at an operational level that can be utilised by MGS
• Act as an ambassador for EMEA Operations with Branches, Front Offices, Middle Offices, support functions, clients and external organisations
• Participate in forums to discuss new business, process enhancement and issues.
• Analysis of MGS metrics and measurements (including statistics) on performance to support business decisions, process and systems improvements and recognition of achievement.
• Control and oversight checks on a Daily, Weekly and Monthly basis for MGS
• Ensure offshore team monthly meetings are conducted and are proactive.  Ensuring meeting agendas are dispatched and minutes are taken.
• Monitor training for offshore members of staff alongside its management.
• Project  UAT and Testing when called upon, ensuring scripts encompass all eventualities and are relevant for offshore utilisation
• Oversight  Management escalation in a timely manner. Attend meetings when required, and provide feedback of discussions.
• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaboration.
• Operate as product specialist providing subject matter expertise where required.
• Ensure processes and covered and controlled, and create plans to ensure that tasks are completed, all checklists are adhered to and any issues are dealt with efficiently and effectively, ensuring that problems are promptly escalated where appropriate.
• Be a contact point for team members and other departments, resolving questions and providing accurate guidance.

KEY RESPONSIBILITIES

• To ensure completion of expected processing by MGS with accuracy, compliance to procedures and regulations, and within expected time frames.
• Agree with MGS management that resourcing is adequate for the roles, training is completed fully and all team members have had access to the components to complete their role effectively and accurately.
• Liaise with MGS management to resolve all staffing issues (performance, absences etc.), in line with internal policies and expectations.
• Be a co-representative for the work stream at various meetings, and use knowledge and skills to ensure accurate and informative responses, giving guidance of appropriate approaches to new projects and tasks.
• Ensuring processes are fit for purpose, through investigation of alternative options and escalation reporting when improvements identified and analysed.
• Oversight of MGS team processing and performance and subsequent reporting

WORK EXPERIENCE

Essential:

• Significant back office banking experience .
• Demonstrable leadership experience  including the ability to organise and effectively manage offsite  team members to achieve goals.
• Experience of working in a fast moving environment under time pressure whilst retaining strong attention to detail foe

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

• Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).
• A high degree of accuracy and attention to detail.
• Strong decision making skills, with excellent communication (written and verbal skills).
• Recognise the need for change and the ability to generate new ideas.
• Knowledge of SWIFT, payment processing, FX/MM settlements & standard settlement instructions.
• Knowledge within an audit balance confirmation environment.
• Knowledge of account opening, closing and maintenance.
• Knowledge of static maintenance of system information; such as currency holiday registrations, Standard Settlement instructions for products: Treasury, Remittances and Loans; rate registrations (related to FX and P&L valuations), and other static registrations.
• Knowledge of the Data Integrity role and interactions with CDM

Education / Qualifications:

Essential

• Educated to at least GCSE Grade C level or equivalent in Maths & English

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills (Word & Excel).
• A confident approach, with the ability to provide clear direction to your team
• Excellent managerial/leadership experience
• The ability to lead a high performing team
• A strategic approach, with the ability to lead and motivate your team
• The ability to articulate and implement the vision/strategy for the CDM department.
• Able to manage difficult staff situations, and resolve to a satisfactory outcome.
• Support others in their development and training.
• Nurture excellent relationship, across EMEA offices.
• Able to learn new functions quickly and support functions across the team.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.