In This Role

• Lead inbound receiving operations across multiple Austin and Buda warehouses, managing up to 50 inbound container and trailer loads per day
• Oversee all unloading, receiving, staging, and putaway processes with a focus on safety, throughput, inventory accuracy, and labor efficiency
• Partner with transportation, planning, and inventory teams to balance daily inbound volume against capacity and labor availability
• Standardize inbound SOPs across all locations while accommodating site-specific constraints
• Monitor and improve KPIs including overtime, productivity, recordable incident rate, and contract labor cost
• Lead the newly established Returns Sustainability facility, ensuring disciplined, repeatable, and scalable operations
• Manage the receipt and processing of approximately two returns trailers per week, including receiving, grading, disposition, and system updates
• Oversee scrap dismantling processes to ensure materials are properly separated and recycled in line with sustainability goals
• Drive continuous improvement initiatives that reduce waste and support Four Hands’ environmental objectives
• Maintain safe material handling practices and ensure compliance with environmental and safety regulations
• Provide oversight for Woodward operations, supporting trade show preparation, photography readiness, and sample handling
• Ensure Woodward operates as a showcase facility that reflects Four Hands’ brand standards and executive-level expectations
• Support and coach the Manager, Operations at Woodward through clear direction, prioritization, and performance management
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

Leadership and Team Management  

• Lead and mentor team members ensuring efficient and effective operations
• Set clear, measurable goals ensuring team accountability and focus  
• Foster communication and collaboration across the team, supporting innovation and the adoption of digital tools  
• Encourage individual growth through coaching, feedback, and development opportunities  
• Promote a mindset of continuous improvement by encouraging teams to reflect on performance  
• Support teams through organizational change by communicating clearly and maintaining transparency and empathy  
• Execute operational plans that align departmental goals with company priorities  
• Analyze market trends and performance data to inform decision-making and identify opportunities for growth  

The Ideal Person

• 8+ years of progressive warehouse or distribution operations experience, including multi-site leadership
• Proven success managing high-volume inbound operations
• Experience leading returns, reverse logistics, or sustainability programs preferred
• Demonstrated ability to standardize processes across multiple facilities
• Strong people leadership skills with experience managing managers