What you will do 

You will oversee a mid-sized function of the financial shared services organization within a business center. Plan and manage daily, weekly, and monthly accounting activities; establishing accounting systems to ensure the accuracy of financial information. You will also lead a team related to the specific financial function.   

How you will do it? 

1. Operations Management 

• Responsible for overseeing collections activities for North America and Canada customers 

• Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them 

• Accountable to drive results to enhance business performance 

• Resource forecasting basis volume projection and availability of current resources 

• Drive internal audits and propose improvements relevant to Cash and Collection value stream 

• Manage risks and controls; promote a culture of transparency  

• Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize  

productivity 

• Establish contacts/relationship with key stakeholders and have regular connect to resolve complex  

operational issues 

• Support continuous improvement, including processes, systems, targeted to improve cash & collection  

efficiencies 

• Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality,  

account penetration, timely cash application, un-applied & un-identified cash 

• Drive cash calls on regular intervals towards closure of all open issues 

• Drive past due reduction and reduce DSO to help business meet their goals 

• Be proactive and encourage innovate ideas to improve service deliverables, based on improved  

performance/efficiency and with an understanding of risk 

2. People Management 

• Responsible for team performance 

• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively 

• Develop, and train team members to ensure a positive, open, and flexible work environment 

• Manage and motivate team members to have a better rate of retention 

Should guide and coach team members to help them achieve their short-term and long-term goals 

• Ensure all published reports are correct and errorless  

• Develop a specific management culture for shared services aiming efficient service delivery 

•Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’  

performance.  

• Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback 

3. End-to-End Process Improvements 

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape 

• Contribute ideas and actions towards the continuous improvement of processes within area of influence 

• Initiate and support process improvement initiatives and related projects 

4. Relationship Management 

• Respond stakeholders on a timely manner 

• Maintain a positive cross functional relationship with other teams of OTC 

• Should be a part of the extended leadership team of PBU CFO 

What we look for? 

• Minimum: Postgraduate / Master’s Degree in any stream 

• Working experience within a Shared Services, Captive/Outsourced environment supporting North America  

region is mandatory 

• Should have an experience in Call Centre model working on both Inbound and Outbound 

• Working in US working hours (night shift) is a mandatory requirement 

• Experience in North American process transition would be preferred 

• Around 7 years people management experience is preferred 

• >15 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing  

teams of >50 people over this period 

• Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and  

establishing metrics to ensure process adherence. 

• Ability to perform root cause analysis; create and implement tangible actions to address key process and/or  

operational opportunities 

• Strong Business Process documentation skills 

• Project and Process Programs (Transformation and/or Continuous Improvement) is a desired skill 

• Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence 

team 

• Adherence to Organization Policies & Procedures, which includes SOX Compliance 

• Ability to clearly articulate team performance with key stakeholders in the business (BU GM’s, CFO’s, Sales  

leads) in a clear, concise action-oriented manner 

• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP)  

• Excellent customer service, business communication (both verbal and written) and follow-up skills with the  

ability to work in a fast-paced team environment while meeting deadlines 

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion