Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Operations is one of four services that make up Accenture – the others are Strategy and Consulting, Interactive and Technology. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights.  

What would you do?

• You will be aligned with our Quality vertical and help us manage risk in service delivery to an acceptable level as defined by the client and increase the level of awareness of and in compliance with policy and process related matters.
• You will be working with the quality analysis team which works on industry standard quality tools and frameworks.
• In Telecom Audit, you will be responsible for conducting a review, examination and reconciliation of Telecom, Wireless and Network customer service records, invoicing and contract agreements to ensure the accuracy of budgetary forecasting. You will be researching carrier tariffs and investigating alternative service offerings from carriers, conducting independent reviews of system records and activities to test data security and data integrity procedures.

What are we looking for?

We are looking for individuals who have the following skillset:

• Data Management
• Quality & Control
• Quality Assurance
• Quality Management
• Ability to perform under pressure
• Ability to establish strong client relationships
• Ability to handle disputes
• Ability to manage multiple stakeholders
• Ability to meet deadlines

Roles and Responsibilities

• In this role, you need to analyze and solve increasingly complex problems.
• Your day-to-day interactions is with peers within.
• You are likely to have some interaction with clients and/or management.
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions.
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients.
• Decisions that are made by you will impact your work and may impact the work of others.
• You would be an individual contributor and/or oversee a small work effort and/or team.

Requirements

• Bachelor's Degree
• Minimum of 2 years’ experience in sales or account management
• English C1 level

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities