Operations Compliance and Incentives Manager

Posted:
11/21/2025, 1:37:29 AM

Experience Level(s):
Mid Level

Field(s):
Operations & Logistics

JOB DESCRIPTION

Purpose

Reporting to the VP, Supply Chain, Canada, the incumbent will take ownership of Operations pay and incentive review, and reporting as they relate to the performance of Operations teams and results across Canada.

Role Responsibilities

  • The primary function and majority of work relates to Operations performance and incentive review.
  • Verify all hourly paid calculations per CBAs and site guidelines, ensure scheduling accuracy, and validation of pay rates, overtime rate, premiums etc.
  • Assist in developing and implementing incentives and manage exceptions.
  • Audit operational practices and procedures, such as the SHRINK playbook and incentives to ensure adherence.
  • Oversee the procurement of operational supplies and services, that directly impact operational costs. This includes annually tendering frequently used products and services to ensure competitive pricing.
  • Conduct field testing of products and services to ensure they meet or exceed quality and service standards necessary for the business.
  • Support field teams with change initiatives, create supportive documentation, and provide coaching.
  • Provide recommendations to HR and Operation teams for resolution of hourly Operations performance/retention issues based on data.
  • Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
  • Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
  • Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
  • Perform other duties as assigned.        

Qualifications

  • Minimum 3 years progressive related experience
  • Bachelor’s Degree in Statistics, Mathematics, Business Administration, Operations, or related field.
  • Experience using quantitative and qualitative analytical methods to measure the effectiveness of programs, interventions, and projects; experience with statistical/infographic software is an asset.
  • Strong research, analytical, project management and problem-solving capabilities.
  • Ability to work with multiple data sources and combining relevant information to generate insights from analyses, creating effective presentations.
  • Demonstrated knowledge in incentive and performance management
  • Strong written and oral communication skills, including skills in developing and delivering presentations for audiences of all levels of business
  • Ability to work in a constantly changing, fast-paced environment.
  • Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

Our Purpose: Connecting the world to share food and care for one another
Our Mission: Delivering success for our customers through industry-leading people, products and solutions
Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Sysco

Website: https://sysco.com/

Headquarter Location: Houston, Texas, United States

Employee Count: 10001+

Year Founded: 1969

IPO Status: Public

Industries: Electrical Distribution ⋅ Food and Beverage ⋅ Food Delivery ⋅ Health Care ⋅ Hospitality ⋅ Logistics ⋅ Marketing ⋅ Meat and Poultry ⋅ Restaurants ⋅ Sales