Position Purpose:

Reporting to the Manager of Security Operations, the incumbent delivers a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. Ensures that campus rules and standards are observed by maintaining a highly visible and reassuring security presence through assigned patrol and post duties. Acts as a community liaison and helps to maintain a visibly safe and welcoming Campus environment.  Responsible for assessing the campus security or parking operations needs of the and for assigning staff to patrol as well as to perform investigations. This position also gives direction to team members when responding to emergency situations and interacts with Emergency Response Team members.  During an emergency, this position assumes the role of Scene Incident Commander.

In this role, your responsibilities will include:

• Security Operations and Investigations: Increases public awareness by enforcing and educating student groups, support staff and team members about campus security safety. Identifies trends on campus or potential inflammatory events and implements security measures. Verifies daily cost recovery from services and identifies when to respond to calls.  Initiates and directs a variety of preventive patrols and periodic inspections of the facilities and grounds, identifies trends, recommends, and coordinates preventive measures to alleviate risk of injuries and accident. Investigates and follows-up on all customer complaints regarding daily operations and recommends appropriate corrective measures. Investigates occurrences of a confidential and sensitive nature involving students, employees, contractors, and visitors. Assists in the formulation of policies, procedures and standards. Controls and supervises the coordination, monitoring, distribution, and necessary changes relating to the distribution of master keys and campus alarm systems.  Reviews and ensures necessary corrections are made to all incident reports submitted by subordinates to ensure that all pertinent information was entered.  Acts as an Ambassador for the University of Ottawa. Makes court appearances when required.

• Leadership and Human Resources: Participates in the hiring of new employees, onboarding, training, performance management and staff development. Provides leadership, coaching and mentoring to employees on the team. Supervises and assigns duties to various staff. Conducts performance evaluations, hears grievances, mediates conflicts between team members and advises immediate Managers on resolutions. Ensures that uniforms and all issued equipment are properly distributed, worn, utilized, and maintained by employees. Delegates tasks and projects while following up with employees as required. Conducts daily shift briefing and establishes goals and objectives with team members. Oversees student employees, field placement students from various colleges and universities.  Manages petty cash, patrol vehicle operations and approves minor purchases.  

• Emergency Response and Contingency Planning: Analyses and investigates threats, coordinates initial campus response, and liaises with proper authorities. Carries out University of Ottawa and Protection Services established emergency response protocols for all incidents. Assists the University community in emergencies.  Directs traffic, facilitates cleaning efforts and advises on health and safety precautions in an emergency.  Oversees building searches, evacuations, crowd control and perimeter safety outdoors. Provides first aid and CPR on campus and coordinates 911 calls with dispatcher. 

• Communications and Technology: Understands the functions and the mechanisms of the campus locking systems, CCTV, parking operations, and other technologies used by Protection Services. Detects, analyses and reports defects and abnormalities and makes recommendations to improve their effectiveness. Conducts computer searches in various databases for report history and information on key holders, parking permit holders, contract cleaning personnel, employees and students. Develops and maintains partnerships and contacts throughout the campus community.  Communicates emergencies to the campus community.

What you will bring:

• A Post-Secondary degree or diploma in security or other specialization relevant to the position or a combination of education, training and/or work experience.

• A minimum of three (3) years of related work experience in leading, supervising and managing a team.

• Certification for First Aid and CPR, Level C.

• Valid Ontario Security Guard License.

• Valid driver’s licence and recent drivers abstract is required. 

• Sound knowledge of emergency response protocols and guidelines.

• Ability to coach, mentor and guide direct reports.

• Exceptional Customer Service skills

• Experience working with the general public, including intervening in sensitive, difficult and/ or conflictual situations.

• Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, e-mail and internet • Capable of working effectively under pressure.

• Self-motivated.

• Takes initiative, can multitask and is assertive when required.

• Excellent communications and interpersonal skills.

• Demonstrates tact, diplomacy and is sensitive to cultural diversity of the community when dealing with students, faculty, employees, and visitors.

• Respects the confidentiality of the position and demonstrates discretion.

• Protects client confidentiality and human rights.

• Must be able to work a rotating schedule, including nights evenings, and weekends.  

• The candidate shall not have any convictions for which a pardon has not been granted and shall not have any record of offences related to the job.

• Bilingualism - French and English (spoken and written).

Asset:

• Valid Ontario Dual or Private Investigator License or the ability to obtain.

• Valid Use of Force certification.

• Valid Smart Server certification

• Physically fit to withstand the challenges of extensive standing, walking interior and exterior campus grounds, underground tunnel system and park land as well as climbing and descending numerous multi-level building facilities while wearing up to 15lbs of equipment. 

• Mentally fit to deal with confrontational situations and having the ability to de-escalate with little to no supervision.

• Community focused / Customer service orientated.