Posted:
3/9/2025, 5:00:00 PM
Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States ⋅ Florida, United States ⋅ Georgia, United States ⋅ New York, United States ⋅ Alpharetta, Georgia, United States ⋅ Virginia, United States ⋅ Reston, Virginia, United States ⋅ Boca Raton, Florida, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Consulting
Workplace Type:
Hybrid
TransUnion's Job Applicant Privacy Notice
Personal Information We Collect
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.What You'll Bring:
As a Fraud Customer Engagement Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service statistics and preparing detailed reports, managing and tracking issues to ensure accurate and complete resolution, handling first line support for day-to-day operational and technical questions for our standard support customers. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
We’d love to see:
Impact You'll Make:
#LI-TE1
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Consultant, Customer ExperienceWebsite: https://commercesignals.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 11-50
Year Founded: 2012
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Analytics ⋅ Mobile ⋅ Retail ⋅ Software