The Financial Assistance Consultant, reporting to the Team Manager Financial Hardship is responsible for providing personalised and timely support and help to Angle Auto customers in moments that matter. 

This means connecting with customer providing personalised service, building trust by being open and honest, listening and understanding their situation. 

You will develop abilities in having deep customer relationships, quality conversations and being able to connect across the Angle Auto value chain to find solutions for customers.

Core responsibilities

• Evaluate, analyse, and decide on applications for financial hardship assistance, including reviewing all accompanying documentation.

• Assess the client's situation comprehensively and articulate suitable financial remedies

• Engage in discussions with clients or their representatives on complex and sensitive issues, negotiating personalised financial arrangements via telephone, email and letter

• Address client inquiries and formally confirm financial hardship assistance resolutions in written correspondence.

• Maintain accurate and updated records detailing client interactions, reasons for financial challenges, assessment outcomes, and hardship resolutions.

• Support the investigation and resolution of client complaints and disputes as needed.

Qualifications

• Tertiary qualification in Administration, Business or similar is beneficial, but not essential

Experience

• Previous Collections/Hardship experience within the banking & financial services industry

• Strong customer focus and passion for delivering quality outcomes for the customer (written and verbal)

• Highly developed and professional interpersonal skills, including strong relationship development skills

• Ability to connect with customers, build a relationship and lead the conversation to the right solution

• Capacity to efficiently manage your time and multitask with a strong commercial mindset

• Prior experience in a Financial Services / contact centre environment is desirable (not mandatory)

• Proficiency in Microsoft Office Suite (advanced level preferred)

• Strong decision making and problem-solving skills

Our Principles

Do what’s right​
We have good intent and we do the right thing

Bold and courageous​
We challenge, evolve and innovate for sustained success

Own it and deliver​
We’re accountable

Win together​
We collaborate and encourage each other to thrive

Celebrate success​
We appreciate and celebrate our achievements

How to apply

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.