The Compl Bus Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Manage and drive the incident management process from Start to Finish.
• Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
• Facilitates and ensures Issue Management Quality Standards are met for issues documented
• Act as the Single point of Contact for issue metrics.
• Transform raw data into useful metrics and reportable information for senior leadership.
• Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
• Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
• Prefer experience of Transactions Services functional knowledge
• Proficient with the iCAP system, experience with Cognos is a plus.
• 6-10 years of experience

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

About the Team:

The Risk Identification & Strategic Risk team fosters a culture of control and strategic centricity and accountability by leading efforts to identify, anticipate, measure, monitor, mitigate, and report franchise-wide risks.

The incumbent should be a highly motivated candidate to comprehensively support the Risk Identification and Strategic Risk team in ensuring that Risk Identification, Monitoring, Measurement and related requirements are executed clearly, simply and effectively, aligning to other related programs whenever possible, with front-to-back coverage across the Franchise including Products, Channels, Functions and 2LOD stakeholders. Collaborating closely with cross-functional stakeholders, the successful candidate must be able to work effectively across a diverse and vast organization, using excellent business knowledge, technical execution and communication skills to engage stakeholders, drive implementation and resolution, and keep senior management informed on progress and issues. The Risk Identification and Strategic team operates in a fast-paced, rapidly changing environment.

About the Role:

The Risk Identification and Strategic Risk Senior Lead is responsible for supporting the management, governance, and oversight of (include but are not limited) Risk identification, risk monitoring, strategic risk assessment and Risk Assessment to the Operating Plan in which it must ensure a consistent approach where possible to policy compliance.

The incumbent will work closely with various stakeholders including Senior Management, 1LOD,2LOD and 3LOD to provide objective views on risks, controls, metrics/indicators trends, and provide subject matter expertise advisory and support on risk identification and assessment to the operation plan.

This is a strategic role responsible for driving the development and execution of the Franchise requirements related to the Identification, Monitoring, Measurement and Control of the Aggregated Risk Report / Material Risk Inventory (MRI), Top and Emerging Risks, as well as Concentration Risks and linking these requirements to other key processes, such as Strategic Planning, Risk Appetite and Risk Capital. 

  

Key Responsibilities:

Risk Identification & and Strategic Risk:

·       Responsible for coordination, consolidation, and end-to-end management of the materials for the Aggregated Risk Report/Material Risk Inventory, Risk Assessment of Operating Plan (RAOP) and Strategic Risk Assessment processes for the Franchise. 

·       Connect the Risks requirements to other important processes, such as Strategic Planning, Risk Appetite, Risk Capital, CCAR/DFAST and Stress Testing for easy understanding and sensible alignment. It is relevant that the candidate has financial background such as financials indicators (ROI, ROA, etc), knowledge of Balance Sheet and Income/Expenses metrics and its analysis, understanding of CCAR and its main components.

·       Responsible for the Key Risk Indicators of the segment and region, monthly and/or quarterly monitoring the possible gaps and variations; update in the systems according to the policy and procedure and completing the annual assessment with the 1LoD and 2LoD.

·       Develop, deploy, and enhance risk and control monitoring and reporting processes to measure control performance and enable effective risk and controls identification, monitoring and governance.

·       Analyze data and prepare management reporting materials for relevant governance forums. 

·       Develop the presentation of the key top, material, emerging and strategic risks to senior management.

·       Drive execution of the risk identification efforts in partnership with team members and other relevant 2LOD/3LOD teams across the bank for timely and effective outcomes that meet the firm’s expectations. 

·       Responsible for execution in accordance with the Target Operating Model (TOM) principles and ensuring that the critical activities are identified, assessed, and reported to senior management. 

·       Incorporate Emerging, Top and Concentration Risks into the Risk Appetite Assessments, Scenario Analysis and Manager’s Control Assessment (MCA) processes, ensuring that ranking and prioritizing of Emerging Risk occurs as required by Policy.

·       Establish and facilitate review and challenge sessions on material risks ensuring that all Business functions provide their inputs to the process and are aligned in their approach of risk review during the challenge and submission process. This involves reviews with the Product/Function Heads, fronting the challenge from the Independent Risk teams before submission to Committees and Board of Directors.

IA and Regulatory Interactions:

·       Representative for Risk Identification and Strategic Risk for audits (internal, external, regulatory, and other functional reviews) across all risk stripes. Support regulatory and audit reviews at various levels (as applicable)   

Qualifications: 

·       8-10+ years of experience in finance, risk and controls, operational and compliance efforts in financial services. 

·       Financial background necessary.

·       English as a second language.

·       Exceptional communication, presentation and strategic skills to aptly engage with senior stakeholders.  

·       Adept at building relationships with key stakeholders and influencing and negotiating to drive change.

·       Solid organizational skills and ability to pivot between team and stakeholder management.

·       Minimum Bachelor’s Degree or equivalent professional qualification. Master's degree preferred.

·       Self-starter who can work independently.

·       Ability to multi-task and manage concurrent projects and deliverables.

·       Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint).

·       Effectively work in situations requiring analytical, interpretive and problem-solving techniques.

·       Ability to build collaborative working relationships with various groups like Independent Risk, Operational Risk Management and Compliance.

·       Drive timely results with very good organizational skills and structured work approach.

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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