Title: Network Engineer (3 month contract)

Location: Guernsey

Division: Infrastructure

Reports to: Head of Infrastructure

• Are you ready to play an integral part in ensuring the stability and efficient operation of our client's IT environment and requirements?
• Do you have a passion for undertaking technical work on infrastructure and networks and being involved with the implementation of new projects and technologies?
  
  

If so, we would love to hear from you!


ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.


OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.


THE ROLE

Key responsibilities

The Network Engineer is a vital role within Agilisys and this role will play an integral part in ensuring the stability and efficient operation of our client's IT environment and requirements.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Perform all activities associated with the network infrastructure and telecommunications services.
• Follow national and industry standards during implementations and running of the service.
• Asset Configuration Management.
• Delivery of services provided in accordance with performance requirements and in line with resolution times against KPIs and SLAs.
• Provide appropriate responses to incidents, service requests and change requests.
• Managing customer expectations including feedback to and from customers.
• Own and ensure that system administration and status monitoring processes are maintained and followed
• Perform all activities associated with the network infrastructure and communications services.
• Responsible for technical hardware/software /cabling, bandwidth engineering, configuration planning, administration, and support of data and voice communications networks, including facilities planning.
• Work with the Technical lead and other teams across the business, to provide a stable and managed network infrastructure.
• Establish manage and maintain successful relationship with third part service providers. To continually seek ways to improve service provided to the client by third parties.
• Carry out preventative maintenance and systems monitoring as defined by operating standards.
• Implementing new initiatives and future changes in service delivery, specifically related to corporate priority projects.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Inclusion onto the on-call rota.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level. You will have the opportunity to bring new agile ideas into your customer environments and work on new projects involving implementation, software, hardware across the Agilisys States of Guernsey partnership.

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.


The Ideal Candidate

• The ability to work as part of a team under instruction but also to be able to operate alone using your own initiative.
• A natural enthusiasm for technology and the ability to learn and apply knowledge and techniques quickly and accurately.
• Working knowledge of SDA WAN and LAN technologies and deployments.
• Experience of Cisco hardware is desirable.
• Deployment, configuration and management of Cisco switches, Palo Alto and Checkpoint Firewalls.
• Cisco Wi-Fi or similar, provisioning APs, surveying new sites, monitoring and improving service.
• Mitel IP Telephony & SIP Trunks is advantageous.
• TCP/IP - IP, LAN to LAN VPN and SSL VPN configuration, Cat 6 and Fibre structured cabling, capacity planning. Secure WAN configuration across multiple sites.
• Technical documentation.
• Server skills such as VMware, Exchange and Microsoft Server are advantageous.
• Excellent written, verbal communication skills and client facing skills at various levels.
• Undertake necessary learning and relevant examinations.
• Understands current trends in the market.
• Flexibility. The role will involve spending time working at clients' sites.
• Knowledge of circuit provisioning, testing and troubleshooting.
• Provide a customer focussed service within a managed service contract environment - customer/supplier relationship.
• Work to and be managed against agreed contractual service level agreements (SLA's) and Key performance Indicators (KPI's).
• Adherence and compliance to individual IT performance targets and measurements based on service and ticket management using ITSM toolset (currently Hornbill).
• Conformance to standard ITIL v3 and V4 functions i.e. Incident Management, Change, Problem etc.
• Agree and follow the designated IT call management procedure.

PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.