Sr Service Reliability Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! We are seeking a highly skilled and experienced Senior Service Reliability Engineer to join our team. You will be responsible for ensuring the reliability, availability, and performance of our IT services and infrastructure. You will work closely with cross-functional teams to design, implement, and maintain scalable and robust systems, while continuously improving our service reliability practices.

About the Role

In this opportunity as a Sr Service Reliability Engineer, you will be responsible to:

• System Design and Implementation: Design and implement scalable, resilient, and efficient systems and infrastructure. Collaborate with software engineering teams to influence design and architecture decisions to improve service reliability.
• Monitoring and Incident Management: Develop and maintain comprehensive monitoring and alerting systems to ensure the health and performance of services. Lead incident response, troubleshooting, and root cause analysis to resolve service disruptions quickly and effectively. Establish and refine incident management processes and playbooks.
• Performance and Capacity Management: Analyze system performance and identify bottlenecks and potential issues. Plan and implement capacity management strategies to handle growth and ensure system scalability.
• Automation and Tooling: Automate repetitive tasks and processes to improve efficiency and reduce human error. Develop and maintain internal tools to support reliability engineering efforts.
• Continuous Improvement: Drive continuous improvement initiatives to enhance service reliability and operational efficiency. Implement and advocate for best practices in reliability engineering and DevOps.
• Collaboration and Mentorship: Collaborate with cross-functional teams including development, operations, and product management. Mentor junior engineers and share knowledge to build a strong reliability engineering culture within the team.

About You

You’re a fit for the role if your background includes:

• 3-4 years of experience in a similar role, with a focus on service reliability, system administration.
• Proficiency in programming and scripting languages (e.g., Python, Go, Bash).
• Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
• Experience with monitoring and logging tools (DtaDog, ServiceNow, Grafana)
• Solid understanding of networking, security, and system architecture.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Proven ability to lead and mentor junior team members.

To apply, please upload your updated resume in English.

Location: CDMX

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture:  Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.