Your role and responsibilities

We are looking for a Service Operations Manager who is passionate about leading people, driving operational excellence, and ensuring an outstanding customer experience. In this role, you will guide a local operations team, secure efficient day‑to‑day execution, and foster a positive, high‑performing culture.

As Service Operations Manager, you will oversee local service operations and ensure that customers receive reliable, high‑quality support. You will lead the implementation of operational strategies, drive continuous improvement, and secure a sustainable end‑to‑end value chain across your area of responsibility

The work model for the role is : Hybrid #LI-hybrid

This role is contributing to the Local Business Line Service & Digital under Marine & Ports Division within Automation Business Area in Busan, South Korea.

Key Responsibilities

• Direct day‑to‑day operations, coordinating service delivery and team activities to ensure efficiency and effectiveness

• Lead and develop the operational team, including Field Service Management, Project Management, Coordinators, Engineering, HSE/QCI, SCM and administrator in Service organization through hiring, training, and clear performance expectations

• Ensure service quality standards, monitor KPIs, and drive continuous improvement to enhance customer satisfaction and operational reliability

• Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility

• Guaranteeing customer retention by delivering superior customer service experience

• Utilizing the local practices for notifying the account team about the opportunities

• Guiding, motivating, and developing direct and indirect reports

Qualifications for the role

• Experience in Marine New Build business and Service business for operating vessels

• Proven leadership experience with the ability to motivate, develop, and inspire teams while clearly communicating and driving continuous improvement

• Problem‑solving capabilities, business negotiation acumen, and experience in operational risk and quality management.

• Knowledge of operational systems and tools such as SAP, with data‑driven decision‑making experience

• Strong organizational and delegation skills, with excellent communication abilities in both Korean and English

• Bachelor's Degree in Engineering or management

• Experience in management or customer service, ideally within a technical or service‑driven environment is preferred

More about us 

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow.
 
With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun–leaner and cleaner.