The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
• Establishes quarterly audit process of attributes to ensure proper calculation and control.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
• Conducts internal testing of dispute processes to ensure control.
• Monitors exceptions to dispute policy and identifies drivers of exceptions.
• Leverages data to examine impacts to Customer Experience and Regulatory breaks.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem solving skills Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This role is in the Technology Issue Enablement Group. The team provides oversight for Technology, Cyber, and Foundational Issue Management programs to facilitate a “No Surprise” approach using a standardized methodology, proactive monitoring of compliance to the Global Issue Management Policy & Standards and enabling mitigation of risk through deep dives and analysis to surface commonalities in Issues.

Responsibilities:

• Work with Risk & Control colleagues across Technology to collate and report on open/past due issues from all sources.  Ensuring compliance with Policy/Procedure.

• Develop processes and analysis to proactively identify potential procedural gaps.  Work with stakeholders to prevent policy/procedure breaches.

• Present on Issue status, themes, and trends in open issues in various forums.

• Responsible for identifying training needs by conducting assessments to detect skill gaps and training requirements. 

• Develop and implement comprehensive training program along with monitoring and evaluating the training program effectiveness and maintain repository for training materials.

• Create detailed thematic analysis and presentations.

• Assist and participate on increasing process automation implementation.

• Creating Process Control Manuals and Quick Cards.

• Lead working group forums.

Qualifications & Skills:

• Expertise in Technology Risks & Controls.

• Strong understanding of Issue Management Lifecycle (from identification to closure)

• Strong understanding of Citi’s MCA process.

• Excellent oral and written communications skills; must be able to articulate and be persuasive with the judgement and authority to provide insightful commentary to senior stakeholders.

• Ability to drive change to business practices by working effectively across a global organization.

• Self-starting with the ability to multitask and prioritize.

• Project management skills.

• Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.

• Excellent analytical and problem-solving skills.

• Robust knowledge of training methodologies.

• Excellent communication and presentation skills.

• Must be analytical, flexible, team-oriented, have good interpersonal, communication, and follow up skills with strong attention to detail.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

• Preferred:  Project Management Professional Certification (PMP)

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 18, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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