Job Description:

Key Responsibilities:

Dynatrace Advisory:

• Perform planning, consulting, technical analysis, design, development, testing, implementation and daily support of application monitoring and automation software
• Develop and implements policies, strategies, guidelines, standards, and procedures
• Define strategy and roadmap for Dynatrace monitoring including rollout approach based on technology landscape and customer policies
• Design Dynatrace monitoring architecture based on IT landscape, security policies, and deployment approach

Dynatrace Deployment and Configuration:

• Identify infra, apps, and business requirements for monitoring and design Dynatrace monitoring solution
• Work with different technical teams across the organization in order to determine scope for different monitoring solution designs
• Work with stakeholder leadership and teams to partner on rollout of solutions
• Deploy and configure Dynatrace monitoring solutions across various environments (development, testing, production).
• Integrate Dynatrace with existing systems and applications.
• Customize Dynatrace settings to meet the specific needs of different applications and infrastructure components.

Monitoring and Performance Management:

• Set up monitoring for applications, services, and infrastructure using Dynatrace.
• Create and manage dashboards, alerts, and reports to provide visibility into system performance.
• Analyze performance data to identify bottlenecks, trends, and potential issues.

Troubleshooting and Support:

• Provide technical support for Dynatrace-related issues. Research and troubleshoot with support from SMEs as needed
• Collaborate with development, operations, and support teams to resolve performance issues.
• Conduct root cause analysis for performance problems and recommend solutions.

Optimization and Best Practices:

• Develop and implement best practices for using Dynatrace effectively.
• Optimize monitoring configurations and settings for improved performance and efficiency.
• Stay updated with the latest features and updates in Dynatrace and incorporate them into the monitoring strategy.

Documentation and Training:

• Document configurations, processes, and troubleshooting steps related to Dynatrace.
• Conduct training sessions for team members on the use and capabilities of Dynatrace.
• Create user guides and manuals for internal stakeholders.
• Conduct training sessions with demo for customer

Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience:
  • Proven experience in deploying and managing Dynatrace in a professional setting.
  • Strong background in application performance monitoring and management.
  • Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes).
  • Extensive background and experience in deploying and managing across complex global environments.
• Skills:
  • Proficiency in Dynatrace configuration and administration.
  • Strong analytical and problem-solving skills.
  • Excellent decision-making skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with scripting languages (e.g., Python, Shell scripting) is a plus.
  • Understanding of IT infrastructure, networking, and application development processes.
  • Experience working with remote technical teams/resources.
  • Strong communication and executive level presentation skills.

Preferred Certifications:

• Dynatrace Certified Associate
• Dynatrace Certified Professional

Work Environment:

• This position may require both remote and on-site work, depending on the organization's needs.
• Occasional on-call support may be required to address critical issues.

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