Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Job Description

Core Responsibilities

• Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications.

• The effective operational management of an Advertising Technology Team

  To manage a team of Engineers, Testers & SREs responsible for the engineering, testing, support, delivery and maintenance of the Advertising Technology that supports AdTech department services and processes.

  Design Services:

• Work with the Product Delivery, Engineering & SRE teams, providing advice and guidance regarding appropriate Advertising Technology solutions for new projects.
• Ensure Delivery requirements are incorporated into all new project designs – covering functional and non-functional requirements.
• Respond to all project requests that have been raised through the correct process and record progress.

Technical Skills

Job requires full professional knowledge of theories, principals and concepts in own function Acts as a credible reference point for others.  Handles complex problems requiring judgement, taking issues from first principles.  Is able to apply specialist knowledge across the business.

Competencies 

Business Awareness

Maintains active awareness of key industry issues and players  Identifies short-term possibilities and opportunities through application of the principles of financial business operation and the contribution of other functions Creates ‘line of sight’ to vision, goals and business performance by tying into divisional objectives and performance standards for individuals

Business Management

To assist with to the preparation and control of annual budgets. To monitor and anticipate workloads on an ongoing basis and ensure appropriate staffing levels for the area are maintained and employed effectively. To assist the preparation of resource management plans. To ensure that team members’ skills and knowledge levels are aligned with the present and future requirements of the business. To work with team members to ensure that they are cross-trained to maximise flexibility, motivation and cover for absence and to develop appropriate individuals to support succession planning within IT.

Team and People Management

Lead by example – delivering excellent service to the Business whilst championing the well-being and the success of the team. To support the transformation of the department to an Agile Delivery culture that champions innovation, collaboration and constant improvement. Ensuring Quarterly planning is supported in Chennai with the appropriate facilities & catering booked. Support the delivery of the Hybrid working culture. To conduct performance and development reviews for all direct reports in accordance with review system guidelines, and champion the concept of performance management throughout the team. To work with direct reports and maintain employee morale through ongoing development of team working, flexibility, employee involvement, support of education, training and development, and the creation and maintenance of a climate where employees are treated with integrity and respect. To participate in the ongoing process of recruitment, development, motivation and retention of a high calibre team, maximising their performance and flexibility in the achievement of departmental objectives. To promote Sky’s core values and ensure that team members operate within their principles. To maintain an effective communication system with team members and ensure that an effective and regular communication structure exists to cover company, department and team performance and any other matters of concern or interest to team members

Service Improvement

To help develop appropriate metrics and measure the effectiveness of specific Infrastructure & Cloud activities to measure success. To identify, specify and implement enhancements to existing Infrastructure & Cloud services and processes on an ongoing basis to continually improve service levels. Working with the Core SRE and Product Teams to identify opportunities for migration to Cloud infrastructure. Reduce Toil and repetitive manual work.

Supporting the Manager of Infrastructure & Cloud in all relevant areas

To construct and agree clear individual objectives with the Manager of Infrastructure & Cloud and be responsible for achieving them. Deputise for the Manager of Infrastructure & Cloud when required. To work with the Manager of Infrastructure & Cloud to understand future demand for Infrastructure services To build effective relationships across IT and other business areas within Sky. To develop networks across Sky and to ensure IT knowledge and experience is shared in a two-way fashion for the benefit of all parties.

Support internal change management processes, as required to meet OLA and SLA agreements:

Provide all Change Control documentation, including Method statement and back-out plan for any change control raised within the environment Assess changes impacting our services for risk and appropriate implementation procedures

Maintain all processes, tools and revision levels within the Infrastructure:

Ensure the maintenance of all hardware, software and firmware revision levels within the Infrastructure & Cloud Infrastructure to a level that is fit for purpose Support all Security Initiatives – work with application teams to deliver and maintain the operational security of their services. Optimise utilisation and performance of existing Infrastructure. Optimise service levels through ongoing review, process improvements and automation. Provide feedback to Core SRE and Product Teams of service effectiveness for future design considerations. Manage third party vendor support agreements. Maintain the processes and procedures to reflect updates to the environment.

Support Services:

Provide support for the Infrastructure & Cloud Infrastructure, respond to and resolve escalated issues. Escalate to and manage external service providers or vendors, if necessary, until problem resolution. Manage response to incidents in an appropriate and effective manner engaging with Incident Management and other support teams in a professional and supportive manner. Maintain the on-call rota and onsite presence of the teams – delivering the required levels of support to the Business and our customers.

Delivery Services:

Manage the installation of all new Advertising and Technology Infrastructure in line with the defined Installation Standards. Ensure that patching requests and work carried out by Engineers external to the team is right first time and minimise rework. Manage the configuration of all Infrastructure & Cloud Infrastructure including servers, storage, operating systems and databases.   Ensure that all infrastructure is handed over into support with a valid OAC and understood Support model. Work with all parties to ensure that latency and undue complexity in the Delivery model is minimised.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.