The Opportunity:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Insurance Specialist with the resources to solve critical problems for the future of our business, which is why we need you.

The Product Business Analyst is working on business initiatives to identify, document, analyze, and provide solutions related to processing, service, and/or technical improvement opportunities under the guidance of a senior analyst. Business initiatives will also include implementations of new technologies and new product development.

We are looking for someone with:

• Clearly and effectively translate business requirements/objectives into detailed system functionality.
• Create new procedural documentation and generate high-quality system user requirements documents to drive new processes, products, or system enhancements.
• Assist with the development of user test plans and testing to validate system enhancements.
• Collaborate assertively with cross-functional teams to ensure the effectiveness of solutions.
• Provide proactive support to business units by meticulously investigating operational-related problems/inquiries and confidently recommending and implementing solutions.
• Conduct thorough interviews with business and technical experts to confidently identify and communicate issues.
• Assist the Senior Business Analyst in managing the book of work and in preparing department reports and updates.
• Support the Senior Business Analyst in measuring project performance using appropriate systems, tools, and techniques.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Nice to have:

• A university degree or equivalent business experience is a mandatory requirement.
• Candidates with 1-2 years of business analysis and/or project management experience will be given preference.
• Outstanding verbal and written communication skills are needed.
• Has the ability to effectively manage multiple demands and competing priorities.
• Has knowledge and understanding of project management methodology and workflow design.
• Must have strong organization and problem-solving skills.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impa

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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