Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Learning and Development, Instructional Designer/Trainer Department: Customer Experience FLSA Status: Exempt

Position Overview: The Learning and Development Instructional designer/trainer leads the curriculum design and authoring for Product Support & Customer Care. Collaborating closely with Departmental Leadership, this role develops and facilitates comprehensive training programs. Responsibilities include deploying and facilitating training for both existing and new products, ensuring consistency in materials and processes, and coordinating with other departments to ensure seamless training deployment and certification of Product Support Agents.

Responsibilities:

· Evaluate existing curriculum & redesign for retention and engagement

· Lead training for new Product Support Agents within the Customer Experience department

· Collaborate with department leaders and subject matter experts to develop comprehensive training programs

· Deploy and facilitate training sessions for existing and new products

· Complete the final certification process for Product Support Agents

· Evaluate training effectiveness and recommend improvements

· Stay updated on product updates to ensure training materials remain current

· Participate in training needs analysis for new and updated processes

· Contribute to calibration and quality evaluations for training materials and instructions

· Identify opportunities and gaps in training curriculum for new product deployment

· Facilitate onboarding and continuous development training for Product Support team members

· Assess and report on training effectiveness

· Perform other duties as needed or required

Education and Experience:

· High school degree required, Bachelor's degree preferred

· 3-5 years of experience with Instructional Design and curriculum development

· Advanced skill authoring courses in multiple platforms including Articulate 360 and PowerPoint

· Basic knowledge of diabetes as a disease state

· Excellent verbal, written, and interpersonal communication skills

· Demonstrated ability to build effective internal relationships

· Strong organizational skills

· Experience mentoring, coaching, or training team members

Preferred Skills and Competencies:

· Prior experience training in a call center preferred

· Experience in medical device or clinical training industry

· Prior experience with a Learning Management System (LMS)

· Working knowledge of Microsoft Suite

· Contact center instructional design experience

· Stress management skills and ability to function effectively in a fast-paced environment

· Flexibility, diagnostic information gathering, analytical thinking, initiative, self-confidence, and customer orientation

· Ability to align customer and business needs for outstanding outcomes

· Ability to generate and maintain accurate records

Travel and Physical Requirements

· Able to perform duties in a virtual environment as needed in a remote setting

· Requires sitting and standing associated with a normal office environment

· Willingness and ability to travel as needed for team events or uptraining

· International travel up to 20% of the time

· Possible overseas travel

· Lightweight lifting may be required

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote 

Additional Information:

The US base salary range for this full-time position is $56,200.00 - $84,400.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.