Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in communication, conflict resolution and analysis to Citi’s HR Delivery Team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Relationship Manager role is part of the HR Partners and Delivery organization. It leads HR operational excellence by improving processes, strengthening controls, and driving digitization across global HR services. It focuses on managing complex issues, ensuring high‑quality process execution, and delivering actionable insights through reporting and analytics. The position partners closely with HR Partners, global process owners, operational teams, and senior country leadership. Success requires strong problem‑solving, communication, and change‑management skills within a fast‑paced, compliance‑driven environment.

What you’ll do

• Drive HR process and policy improvements using operational metrics, surveys, KPIs, and root‑cause analysis to enhance operational excellence.
• Support HR Partnership & Delivery objectives through effective use of HR systems (e.g., Workday, ServiceNow) and ensure accurate, timely reporting and analytics.
• Collaborate with HR Partners, Operational Services, Global Process Leads, and senior country leadership to align priorities, resolve issues, and deliver process enhancements.
• Manage complex escalations, oversee incident resolution, and ensure transparent communication with stakeholders through closure.
• Translate HR policies into operational processes, including defining controls, capacity planning, performance measurement, and continuous improvement initiatives.
• Advance digitization and operational efficiency through simplification and optimization of the operating model.
• Identify, escalate, and track compliance risks; participate in audit preparation and coordination with relevant teams.
• Provide data-driven insights, presentations, and workforce reporting to senior HR and business partners.

What we’ll need from you

• 5–7 years of experience in HR operations, preferably in a global or virtual team environment.
• Strong knowledge of HR systems, especially Workday; proficient in MS Office (Word, advanced Excel, PowerPoint, Outlook).
• Excellent communication, facilitation, and presentation skills, with the ability to influence at senior and peer levels.
• Proven problem-solving capability, including issue resolution, escalation management, and root‑cause analysis.
• Demonstrated success in process improvement, change management, and project management.
• Strong customer service orientation and ability to work under pressure in a fast‑paced environment with high volumes and tight deadlines.
• Highly organized, adaptable, and able to rapidly learn new business and technical concepts.
• Committed to compliance, operational discipline, and the highest standards of ethics and data privacy.
• Bachelor's degree/ University degree or equivalent experience

What we can offer you

In this role, you will develop further result-driven management competencies, specifically in the area of team building, team mobilization, as well as resource optimization and development; this in the context of an increasingly defined and structured but also complex and often sensitive HR transactional service delivery model, including a fast-growing portfolio of services and number of covered countries. Obtaining a thorough understanding of cultural and business differences across a diverse regional and global landscape.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-BV1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

10 627 270,00 Ft - 17 818 330,00 Ft

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.