Position Summary
In addition to performing all job duties of a Commercial Agent (professional and courteous response to customer inquiry, maintenance of customer accounts, technical support, and promotion of products and services); the Commercial Agent answers questions on policies, products, and procedures from Commercial perspective through dedicated call queues. The work week will include:  Call Queue support, CSR Call Queue support, and Administrative & Project work as assigned. This position reports to the CSC Commercial Administrative Supervisor.

What’s In It For You

• Competitive pay with annual increases
• Work for a company that cares about a healthy work-life balance
• Benefit eligibility on your first day with low employee premiums that are far better than the industry average
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
• You’ll have access to a number of career developmental resources to grow personally and professionally
• Generous paid time off and holidays

What You’ll be Doing

• Answer questions on policies, products, and procedures from potential commercial customers
• Attention to detail
• Proficient data entry skills required to include, but not limited to; order entry, SRO entry, circuit ID and multi billing entry
• Support company values, policies, and procedures
• Genuine concern for the success of others
• Ability to provide training to CSRs based on need
• Discretion in providing feedback to Commercial Supervisor on CSR/TSR specific development concerns while maintaining confidentiality
• Must have ability to communicate effectively, both verbally and in writing
• Professional judgment and ability to communicate with others diplomatically and tactfully
• Must lead by example by having a fun, patient, approachable attitude, and a willingness to help others
• Ability to read, understand, and communicate both written and oral instructions
• Flexibility and adaptability to changes in the workplace
• Must complete applicable training
• (This list is not exhaustive and may be supplemented)

What You’ll Need

• Extensive experience as an Armstrong CSR or TSR is required
• Demonstrated knowledge of CSC policies, products, and procedures
• Must maintain a superior Armstrong 360 (quality) rating
• Familiarity with reporting and spreadsheet management
• Familiarity with ICOMS, CmWeb, MS Word, Excel, Power Point, SharePoint
• Experience handling escalated calls
• Willingness to be a leader, positive role model, and mentor to peers
• Dependable with a willingness to work overtime
• Ability to work with multiple concurrent priorities and manage workload
• Implement and document processes
• Adhere to credit policies

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
 
Armstrong is an Equal Opportunity Employer.