Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.

Essential Job Functions

• Investigate, assess and repair numerous design iterations of conference spaces with numerous components across different manufacturers.
• Remotely support dispatch locations. (i.e. Montreal and Quebec)
• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

Basic Qualifications

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field is an asset
• 1-3 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience with Crestron, Extron, Tesira audio visual components.
• Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)

Other Qualifications

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work
• Strong analytical and problem-solving skills
• Self-starter, Ability to work unsupervised.
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).

Work Environment

• Client or office environment – onsite at client facility
• On Call is a requirement while onsite
• Shift Schedule: 8:30am to 4:30pm Monday through Friday

** This role is ONSITE in downtown Toronto on Bay St. **

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.