Job Title                   : Workplace – Employee transport management.

Career Level            : Analyst or Senior Analyst (based on fit)

Workforce               : Enterprise

This role involves managing the employee transportation in terms of compliance and employee safety

Key Responsibilities:

Transport Management:

• Manage and review the overall transport operations
• Monitor and ensuring driver/cab compliance
• Data analytical skills
• Analyze the cab utilization, occupancy and fleet mix
• Meeting the Business SLA in terms of on time arrival/departure of employees
• Interface with other stakeholders (Business and Suppliers) in order to meet all requirements
• Conduct quality assurance checks (Audits) to ensure service standards are being met.
• Supplier and Team management 
• Tracking the budgets
• Ensure that Transport operations are compliant from a Policy, Operational, Employee Safety and Statutory perspective
• Track and monitor employee satisfaction levels

Supplier Management

• Track the Governance score and performance of the Suppliers through Monthly Operational Reviews as per the parameters mentioned in the Governance Score card
• Keep a track on Supplier performance by reviewing the availability and deployment of required fleet as per agreement and highlight lapses, service issues and quality related concerns
• Reflect the performance on the scorecard to constructively drive improvement in service levels
• Ensure continuous training sessions are conducted for team members, drivers and security workforce for a better operations delivery
• Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern
• Address supplier concerns in terms of Billing related queries
• Leading Supplier workshop
• Drive end to end Automation initiatives

Employee Transport Services

• Ensure smooth, safe and timely arrival/departure of cabs
• Ensure the Employee Transport Operations are compliant from a Policy, Employee Safety, and Statutory perspective
• Track and monitor employee satisfaction levels. Take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective
• Track the SRs (Service Request) closely and ensure proper resolution is given to the employees
• Manage any escalations received from Business
• Periodic connects with Business leads and Transport POCs

Client Governance & Audit

• Monthly Dashboard on overall Governance (Compliance and efficiency)
• Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure
• Ensure the team consistently delivers OTA/OTD as per Business SLA
• Ensure BCP situations are managed well
• Proactively highlight any potential risk situations and ensure that the risk is mitigated
• Ensure the team and the fleet in each site are compliant to Accenture standard practice and at the time of inter-facility audit, all the lapses are to be highlighted and fixed

Team Development

• Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will show for their promotion or to be placed in PIP
• Ensure all the team members are given equal opportunity
• Ensure the team members are given soft and core capabilities skills training
• Skip level reviews with the transport team members to understand their concerns and provide proper solution
• Ensure new team members goes through SOP, Policy guidelines and contract SLA for a better understanding on the transport operations
• Ensure employee enterprise ID creation/deletion and TMS access reviews from time to time

Other Responsibilities

• Visit each facility in the city on regular intervals and spend the day to understand the ground situation and get a fair understanding of the ground reality
• Meet with direct and extended teams to comprehend the ground situation
• Frequent connect with CIO team regarding functionality/enhancement of TMS
• Tracking, addressing and closing issues / Escalations within a agree timeframe (SR)

Relationships: 

Reports to:                                      Transport Zonal lead

Supervises:                                     JLL & Kelly team (partners)

              External Relationships:  Transport and Security Suppliers

Qualifications:

Education:                                       Graduate Degree, or related experience

Work Experience:                           Min 8 years in employee transport industry

Knowledge and Skill Requirements:

• Excellent verbal and written communication skills.
• Strong Knowledge of MS Office – Excel and PowerPoint.
• Data Analysis skills.
• Should be able to work effectively across cross functional skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.