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ABOUT THE ROLE: The Billing & Invoicing Specialist II helps to identify and define systems and business line needs and requirements. Coordinates development and support for new and existing applications. Primary liaison between line of business, operational support and information technology. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

YOUR RESPONSIBILITIES: The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

• Manage end to end processing for CPS and Cash Logistics services, including receiving, logging, tracking disputes/credits, and coordinating with finance to ensure timely and accurate invoice payments.

• Create and maintain purchase orders for various departments (CPS, VV, External Vault, Central Ops), ensuring alignment with annual budget appropriations and financial controls.

• Work in partnership with the business unit in order to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.

• Assist with the planning, testing, and implementation of new applications, enhancements and/or conversion, as well as defining project and application requirements.

• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.

• Partner with the technical areas in the research and resolution of application and process problems.

• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.

• Provide users with documentation and maintain manuals, training materials and other reference materials.

• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

MINIMUM REQUIREMENTS: Qualified candidates will possess an Bachelors degree of proficiency (typically from 3-5 years of work or practical experience)

REQUIRED SKILLS: Qualified candidates will possess an Bachelors degree of proficiency (typically from 3-5  years of work or practical experience), in: 

• Bachelor's degree with an emphasis on MIS &/or Finance &/or International or equivalent combination of education and experience.

• Minimum 3-5 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services.

• Excellent analytical skills.

• Excellent written and oral communication skills.

• Excellent presentation skills.

• Experience with Data Intelligence tools such a s Tableau, Power BI.

• Advanced Excel skills,

• Visual Basic and SQL experience

SKILLS FOR SUCCESS: Qualified candidates will possess an Bachelors degree of proficiency (typically from 3-5 years of work or practical experience), across a suite of skills including, but not limited to: 

• Excellent analytical skills.

• Excellent written and oral communication skills.

• Excellent presentation skills.

• Experience with Data Intelligence tools such a s Tableau, Power BI.

• Advanced Excel skills,

• Visual Basic and SQL experience

DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets —including you​.

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Billing and Invoicing Specialist II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.