Job Posting Title

Operations Duty Manager - Montreal

Job Category

FIR Service Delivery

Language Requirements

Bilingual / Bilingue

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

On site / Sur place

Posting End Date

2024-09-03

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Manager, Area Control Centre (ACC) Operations, the Operations Duty manager is responsible for the efficient and effective management of the Air Traffic Services (ATS) personnel, equipment, and administrative functions.

Operations Duty Managers are accountable for the day of operation at the ACC, Towers, Flight Service Specialist (FSS), Flight Information Centre (FIC) and Air Traffic Operations Specialist (ATOS) service delivery to our stakeholders to ensure a cohesive operation for the day. They are also accountable to the National Operations Centre (NOC) to keep them informed through collaborative decision making of any issues and/or suggested mitigations to ensure contiguous national network operations.

In the performance of their duties and responsibilities, the Operations Duty manager maintains oversight responsibility for the delegated operation and ensures that all required documentation and coordination relative to personnel, equipment and administrative functions is completed in accordance with national, regional and facility guidance and direction.

Job Description

What NAV CANADA offers you:

• Very competitive pay and flex benefits you can tailor to your needs
• Generous vacation, defined benefit pension, wellness days, and paid sick days
• Challenging, innovative work environment
• A rewarding career and many opportunities for growth and development
• Challenging, team-oriented work environment 
• Diverse and inclusive workforce 

What you’ll be doing:

• Ensure the shift of operation safety, service and quality of Air Traffic Services in collaboration with the Manager, Area Control Centre Operations (MACCO), Manager, Air Traffic Operations (MATO), Manager, Terminal and Tower Operations (MTTO), Area Control Centre (ACC) Unit Manager, Site Managers, supervisors, and Manager, Air Traffic Services Quality and Standards (MAQS).
• Evaluate daily service delivery performance and report performance to the MACCO and MATO and NOC
• Assist Site and Speciality Supervisors for immediate interpretation of Air Traffic Services Administration and Management Manual (ATSAMM), Manual of Air Traffic Services (MATS), Canadian Aviation Regulations (CARs) requirements and elevate the request for interpretation if required
• Identify, plan and direct daily operations during non-normal events such as airport or runway closures, major weather events, flight inspections, partial or full Communications, Navigation and Surveillance - Air Traffic Management (CNS-ATM) equipment failures, implementation of new ATS technology, aircraft incidents and/or accidents etc, (in partnership with Air Navigation Services {ANS} Technology Services, ATM Engineering, CNS Engineering, Technology Infrastructure, and ATS Standards
• Notifies appropriate stakeholders of any affected facilities of equipment or environmental discrepancies/outages and emergencies/unusual situations that may impact the facility(ies).
• Identify resource requirements to deliver day of operation services and execute on productivity and service delivery improvements within budget. 
• Responsible for ATS staff during the day-of operation including the responsibility to match daily staff requirement to traffic, hire overtime, allocate operational priorities, provide guidance and coaching to staff, approve ad-hoc leave and take disciplinary action as required

What you bring to the role:

• Successful completion of secondary school, or equivalent.
• 3 years supervisory or management experience in the industry
• Equivalent level of knowledge gained through extensive management experience in an aviation operational environment. 
• Knowledge and understanding of the aviation industry
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management

How others describe you:

• Operational skill to prioritize the delivery of ATS Services when multiple demands exist
• Strong organizational skills and judgement, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Strong leadership and team skills in a face paced environment.
• Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations
• Effective communication skills (written/verbal)
• Ability to work across organizational boundaries and solve problems
• Exceptional customer service orientation
• Demonstrated ability to collaborate and influence at all levels, build consensus amongst stakeholders

Language Requirements:

• Bilingual (English and French), in accordance with Civil Aviation Regulations and or Official Languages requirements in order to either provide services to clients, the Public and or, to supervise and provide services to employees in the official language of their choice.

Working Conditions:

• This position is based in Montreal and is classified as an onsite position. This position is not eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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