At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Digitalization and Operational Initiatives: Drive initiatives aimed at digitalization and operational procedures to enhance customer and channel experiences.
- Streamline Internal Processes: Propose and implement strategies to optimize internal processes, including lean methodologies and reengineering, to enhance operational efficiency.
- Support Team Goals: Assist the manager in ensuring that the Payment Solutions team's objectives align with the company's overall strategic and operational goals.

Responsibilities

• Lead and Participate in Initiatives:Drive and engage in payment initiatives and company strategic projects to fulfill business requirements, including digitalization projects and company campaigns.
• Collaborate closely with OBS, IT, and other departments to ensure smooth implementation by the predefined target date.
• System Liaison for Growing Efficiency:Collaborate with IT and OBS to improve systems, automate processes, and implement validation rules. Focus on enhancing payment process efficiency and minimizing manual tasks.
• Participate in digitalization efforts within the payment domain.
• Digital Promotion Support:Assist in digital promotion efforts, including communication with channels, agency visits, and preparation of promotional materials to achieve company objectives.
• Project Communication: Effectively communicate project status, updates, and deliverables to both external and internal collaborators.
• Perform other duties and responsibilities as periodically assigned by management to meet business needs.
• Conduct visits to channels for digitalization promotion.
• Participate in cross-departmental meetings focused on digitalization projects, new processes, guidelines, initiatives, and regulatory requirements.
• Conduct monthly meetings with the department.
• Participate in monthly operations meetings.
• Attend weekly or bi-weekly meetings with the project team.
• Engage in any additional meetings or communications as requested.

Requirements

• Bachelor’s degree with a minimum of 5 years of relevant experience.
• Exceptional communication abilities and a professional appearance.
• Strong interest in effective problem-solving.
• Comprehensive understanding of payment systems and customer experience.
• Collaborative teammate with a strong sense of responsibility and the capability to work independently.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Must acquire the relevant license if the role involves regulated activities.
• Proficient in both spoken and written English and Chinese.
• Preference will be given to candidates with IIQE papers 1, 3, and 5.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.