THE ROLE

This role is to report into the Global Head of Receivables and oversee the client collections, billing and credit functions for EMEA

RESPONSIBLITIES

• Management of billing, invoicing and payment terms
• Oversight of all client related financial output
• Management of incoming payment processing, reconciliations and client disputes
• Responsible for collating and discussing the monthly debtors report while ensuring the team is following up on the collection of all debts
• Ownership of credit facilities and the ongoing renewal process
• Support client vetting and risk assessment during marquee sales
• Contribute to the end to end delivery of the positive client first experience
• Produce routine reporting and KPIs on debtors, collections and other relevant metrics
• Evaluate resourcing requirements and team structure to establish clear roles and responsibilities with appropriate segregation of duties
• Working closely with the relationship managers, business directors, client service operations and expert departments to ensure timely collection of receivables while maintaining a client focused approach
• Partner with legal, compliance and the commercial teams to ensure all controls and procedures are robust and actively reviewed
• Key contact for audit deliverables and corporate controller group requests

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position
• Highly adaptable, flexible and resilient, thriving in fast-paced and changing environments
• Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
• Strong leadership and communication skills, capable of leading and inspiring a large team
• Proactive in exploring better processes and smarter work practices
• Strong analytical, problem-solving and decision-making skills
• Exemplary written and verbal communication skills and a high level of attention to detail
• Ability and know-how to escalate to management appropriately to ensure a smooth client experience
• Strong knowledge of Microsoft Office particularly Word, Excel, Outlook
• Prior experience with SAP is an advantage