About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

岗位职责：
1.负责目的地旅游产品的预订、取消、退款等全流程操作，确保订单处理及时准确。

2.监控订单状态，跟进订单进度，确保客户得到满意的旅游体验。

3.与供应商建立并维护良好关系，及时沟通订单问题及特殊需求，确保双方合作顺畅，协调解决供应商与客户之间的各种问题，确保客户满意度。

4.熟练掌握多种预定平台和沟通工具，提高工作效率，提出改进建议。

5.及时了解旅游市场动态，监控各活动的实时价格。

6.日常协助各渠道处理平台订单等相关问题，处理临时突发性事件的售后问题。

任职要求：
普通话标准，具备优秀的沟通协调能力。 具备一定的英语水平，良好的英语阅读理解能力者优先考虑。 耐心细心，逻辑思维强，善于团队协作。 对旅游行业充满热情，愿意为客户提供优质服务。

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.