Job Description:

About Us

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our laser focus is on transforming the global remittance industry. Over time, we will leverage our trusted financial services brand and our global network to extend into additional, complementary products.

We accomplish our vision by relentlessly focusing on culture. We have created Remitly’s cultural values, which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do. Join over 2,400 employees across 10 offices who are growing their careers while having a positive impact on people globally.

As a Senior Manager of Learning & Development (L&D) in the Customer Success organization, you will play a crucial role in shaping our L&D strategies, driving innovation in the way we work and our work product, and ensuring our teams possess the skills and knowledge necessary to achieve business goals. You will be responsible for overseeing the design, implementation, and continuous improvement of our L&D programs, with a particular focus on business impact and a data driven approach to team manager development, operational excellence, and customer centricity.

Key Responsibilities

• Implement a comprehensive L&D strategy, including a clear annual roadmap aligned with the company’s strategic priorities and business objectives.

• Work collaboratively with Sr. Manager, L&D in MGA and global L&D leaders to set vision, strategy, and direction, and drive accountability and business impact.

• Engage with senior leadership, human resources, talent management, and other stakeholders as a strategic partner to align L&D initiatives with business needs and objectives.

• Use data-driven approaches to assess business needs, measure L&D program effectiveness through business impact, and drive continuous improvement in L&D offerings.

• Lead the creation and execution of innovative capability development programs that prepare employees at all levels to excel in a dynamic and complex environment.

• Manage and mentor a high-performing L&D team, ensuring the delivery of top-quality learning content and experiences across multiple platforms and formats.

• Oversee the management and scalability of learning content design and delivery, ensuring it is accessible, accurate, adopted, and impactful for a global audience.

• Champion change management processes to support the successful adoption of new processes, programs, and initiatives.

• Foster a culture of continuous learning and development, including the integration of best practices in adult learning, instructional design, and technology-enhanced learning solutions.

Minimum Qualifications

• Bachelor's degree in Psychology, Business, Education, Organizational Development, or another L&D related field. 

• Minimum of 4-5 years leading L&D team managers and global cross-functional teams. 

• A minimum of 5-7 years of experience in L&D, leadership development, or organizational development, with a proven track record of designing and implementing successful L&D solutions with business impact. 

• Solid understanding of L&D methodologies, adult learning theories, and the latest trends in L&D like technology-based solutions. 

• Familiarity with L&D tools and platforms (e.g., Learning Management Systems, eLearning authoring tools).

• Command of the English language, both verbal and written.

• Strong decision-making, influencing, communication, and interpersonal skills, with the ability to engage and drive alignment with stakeholders at all levels across the company.

• Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously with minimal supervision.

Preferred Qualifications

• Advanced Degree (e.g., Master’s in business, Psychology, or L&D related field) or a specialization (e.g., Certifications in L&D areas).

• Executive coaching credentials or significant experience in leadership coaching. 

• Experience in hyper-growth environments, with a strong preference for candidates who have worked with contact/call centers and in remittances.

• Global experience designing, developing, delivering, and managing programs for diverse audiences.

Our Commitment

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth.

 

About You

If you are passionate about developing leaders and driving learning and development initiatives that contribute to the success of Remitly, we’d love to hear from you. Please submit your application, detailing your interest and qualifications for this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.