We are looking for a Senior Product Manager to join our Retention product group which is responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.

Working as a Senior Product Manager in our Retention Group offers the chance to collaborate cross-functionally with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact in our quest to drive digital and financial inclusion across Africa.

About Us

We foster a very low-ego environment at M-KOPA, a place where diversity, innovation and collaboration sit comfortably with commercial growth and social impact. The team prizes psychological safety above all. We have a Discovery first approach. Meaning you get to make very clear cases for prioritization of the solutions we develop.

This role sits within the Identity team that's in our Retention product group and its responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps. Because of this, having a background in Identity Management and Fraud would be essential for success in this role.

We have a data-driven approach to the incremental improvements of our products and a focus towards excellence.

This is a fully remote role, that would have expectations of travelling across our different markets and working within the following time zone (UTC -1 / UTC+3).

Expertise

Your application should include;

• Evidence of Data Driven Product Development leading a squad

• Evidence of an Identity Management and/or Fraud background

• Successful collaborations with cross-functional team members

• Strong Customer Data Management experience

• Good Analytics and Dashboard skills

• Achievements building and delivering B2C Fintech Products

• Success in one of our African markets

• Expectations of travel

• Mentoring exp

If the above is of interest to you, please apply

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.