CDN Segment Taxation Operations is an integral part of our company, focusing on client reporting to Canadian Division business units and addressing client-related inquiries. Our team also specializes in diagnosing and resolving policy-level taxation discrepancies.

We are currently seeking a Junior Business Analyst with excellent communication skills and knowledge of life insurance products or tax processes to join our team. Reporting to the Director of Taxation Operations, you will analyze business processes, identify areas for improvement, and implement solutions to drive efficiency and effectiveness. You will collaborate closely with partners to understand their needs and translate them into actionable requirements.

Position Responsibilities:

• Data Analysis and Reporting: Analyze data sets to identify patterns, trends, and actionable insights for informed business decisions; develop and maintain data reporting tools, dashboards, and visualizations for stakeholders.

• Process Improvement: Identify areas for process improvement, develop strategies to enhance efficiency, and ensure initiatives align with organizational goals.

• Root Cause Analysis and Quality Assurance: Conduct root cause analysis to address underlying issues and perform internal testing, quality assurance, and auditing functions to ensure processing and workflow integrity.

• Collaboration and Implementation: Collaborate with cross-functional teams to implement improvement initiatives, monitor and track project progress, and assist in project planning, scheduling, and tracking.

• Documentation and Continuous Improvement: Develop and maintain documentation for process improvements, manage the document and procedure library, and foster a culture of continuous improvement within the organization.

Required Qualifications:

• Understands the basics of Life insurance taxation; What causes a life insurance disposition to be taxable, and what are the consequences if things go wrong. (We can train on the technicalities)

• Understands Why making sure tax documents, calculations and client’s policies are reporting correctly is important.

• Is very customer focused, driven to work through the red tape and Manulife complexities to deliver the best result for our customers

• Can work with multiple collaborators and internal partners to champion a project or complex case to drive optimal results for our client

• Great teammate, interested in growing their career in life or corporate tax, perhaps perusing a tax designation

• Who can help team members learn and gain a better understanding of the systems and calculations, and understanding why what we do is important.

• Someone who likes math, loves spreadsheets, and enjoys solving complex problems.

Preferred Qualifications:·

• Taxation knowledge

• Previous experience in business analysis, data analysis, or a related role is preferred.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency in business analysis tools and techniques.

• Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.

• Knowledge of life insurance products or tax processes is a plus.

• Technical Proficiency: Familiarity with SQL, Excel, and other data analysis tools.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.