#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

## Primary Responsibilities:
- Design, configure, and maintain the functionality and efficiency of network infrastructure.
- Implement and support network solutions for data centers and other networked environments.
- Monitor network performance and ensure system availability and reliability.
- Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
- Troubleshoot network problems and outages, including root cause analysis and implementing preventive measures.
- Secure network systems by establishing and enforcing policies, and by defining and monitoring access.
- Report network operational status by gathering and prioritizing information and managing projects.
- Provide technical support and guidance to junior engineers and technical staff.
- Lead the design and implementation of complex network solutions, including the integration of new technologies.
- Develop and maintain detailed network documentation, ensuring it is up-to-date and accessible.
- Evaluate and recommend new networking technologies and tools to enhance network performance, security, and reliability.
- Collaborate with cross-functional teams to align network architecture with business goals and requirements.
- Mentor and train junior network engineers, fostering a culture of continuous learning and improvement within the team.
- Participate in the development of disaster recovery and business continuity plans, ensuring network resilience in case of outages or other incidents.
- Perform advanced network performance analysis and optimization, including capacity planning and forecasting.
- Ensure compliance with industry standards, regulations, and best practices for network security and operations.
- Act as a technical lead in high-impact network projects, providing strategic direction and ensuring successful execution.
- Coordinate with vendors and service providers for network-related services, including troubleshooting and contract management.
- Lead network automation initiatives to streamline operations and improve efficiency.
- Manage and respond to network incidents, leading incident response efforts.

## Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or equivalent working experience.
- At least 5-7 years of proven experience in supporting an Enterprise Network.
- Strong understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
- Solid hands-on experience with monitoring, network diagnostic, and network analytics tools.
- Experience with firewalls, DMVPN remote implementation, troubleshooting, and problem resolution.
- Proficiency in Cisco Nexus and Arista CloudVision Portal (CVP).
- Experience with VXLAN technology for data center overlay networks.
- Experience with Palo Alto LSVPN and Global Protect is a plus.
- Familiarity with SCADA and Operational Technology (OT) systems is highly desirable, as knowledge in these areas will be advantageous in our operational environment.
- Experience with network automation tools and scripting languages (e.g., Ansible, Python).
- Leadership and project management skills, with experience leading cross-functional teams.
- Ability to work independently and as part of a team to meet deadlines and provide a high level of service.
- Certifications such as CCNA, CCNP, CCDP, or equivalent are highly preferred.

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary

Performs complex problem management and configuration management related to IT infrastructure and support. May provide consultative support to less experienced staff.

Essential Functions and Responsibilities

• Collaborate with other subject matter experts to assist and recommend strategy for core technologies

• Manage complex problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem

• Responsible for solving highly technical problems on multiple projects and providing consultative support to internal staff. May act as mentor to less experienced employees

• Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences

• Mentor staff members during problem resolution and root cause analysis to increase their efficiency and knowledge

• Create and review documentation relating to the architecture, configuration and maintenance of infrastructure technologies

• Provide configuration and engineering for new technologies

• Lead the support and configuration activities for technologies as an assigned subject matter expert

• Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

• Collaborate with other IT personnel on technology and support issues, providing proactive and timely communication

• Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

• Excellent written and verbal communication skills

• Works independently with minimal supervision

• Maintains subject matter expertise in technology infrastructure, equipment and systems including information security and governance

Education

• Bachelor's Degree in computer sciences or an equivalent combination of the following formal education and job-related experience. The level of knowledge needed for this position is typically obtained with ten plus years of experience in a discipline relevant to core IT architecture.

Work Experience

• Significant experience and understanding of current data center technologies

• Experience in the implementation, support and function of:

  • Infrastructure hardware configuration

  • IP networking

  • Windows Server and/or Unix operating systems

  • Shared storage technologies

  • Virtualization technologies

  • Event monitoring, logging and data collection techniques

  • Public Cloud Technologies

• Proven track record of mentoring, influencing and facilitating discussions across a wide range of teams and technologies

• Training and experience related to:

  • Operating systems software

  • Computer hardware

  • Networking

  • Communications

  • Security administration

• Experience identifying, researching and analyzing core technology problems and performing root cause analysis

• Experience reviewing and interpreting manuals, journals, computer display screens, computer printouts, error logs and correspondence

• Experience researching, preparing and composing systems operating procedures and documentation, reports and correspondence

• Experienced interacting with customers and vendors

Knowledge, Skills and Abilities

• Ability to: apply arithmetic and computer math

• Ability to: interact, advise, guide, train and communicate effectively

• Ability to: communicate and/or exchange information; conduct oral presentations

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

• Walking: Moving about on foot (Frequently)

• Sitting: Remaining in a seated position (Constantly)

• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

• Climbing: Ladders, Stairs (Occasionally)

• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

• Crawling: Moving about on the hands and arms in any direction (Occasionally)

• Reaching: Extending hands and arms in any direction (Constantly)

• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

• Hearing: Perceiving the nature of sound by the ear (Frequently)

• Tasting/Smelling: (Occasionally)

• Near Vision: Clarity of vision at 20 inches or less (Constantly)

• Far Vision: Clarity of vision at 20 feet for more (Frequently)

• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)

• Frequent repetitive motion (Constantly)

• CRT (Computer Monitor(s)) (Constantly)

Travel

• Travel in and around office facilities

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [email protected] or call 1-855-663-6547​.

Expected Salary Range

$116,000.00 - $174,000.00