Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Application Packaging
Good to have skills : Microsoft Endpoint Configuration Manager
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelor in Engineering

Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Application Packaging and Microsoft Endpoint Configuration Manager, both remotely and onsite. Roles & Responsibilities: - Proven experience as an SCCM Administrator or similar role. - Basic knowledge on VMWare - In-depth knowledge of SCCM architecture, deployment, and troubleshooting. - Experience with advanced SCCM features, such as application metering and software asset management. - Develop and implement packaging strategies for applications using SCCM, Workplace, and Intune. - Collaborate with cross-functional teams to ensure successful deployment and management of applications. - Conduct regular health checks and maintenance of existing packaging solutions. - Provide technical support and troubleshooting for packaging issues. Professional & Technical Skills: - Industry certifications such as Microsoft Certified: Azure Administrator, MCSE, SCCM, Packaging Tool or equivalent is a plus. - Stay up-to-date with industry best practices and emerging technologies related to application packaging. - Strong understanding of Windows operating systems and Active Directory. - Excellent problem-solving and communication skills. - Experience in security patching vulnerability management processes. Additional Information: - Knowledge of ITIL best practices. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

Bachelor in Engineering

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.