Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Business Description:

The Institutional Retirement Benefits, Payroll and Disbursements (IRBP&D) teams within Wealth Management Operations (WMO) provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Workplace Benefits.
The 401(k) Benefits Processing team within IRBP&D is responsible for administering 401(k) plans for a large number of employers, including many Fortune 500 companies. The team assists internal partners to facilitate requests originated by 401(k) participants and by the plan sponsors of the companies we service.
This team is responsible for overseeing Beneficiary Review Services product offered to select 401(k) plans. This includes the communication to beneficiaries, document review, and qualification of rightful beneficiary(s).   This role will report directly to a beneficiary service manager and work closely with Call Center Representatives, Customer Service Managers and Plan Sponsor to support 401(k) beneficiary service functions.
Team members should expect to learn the 401(k) product as well as the skills needed to build a strong foundation for a career in financial services.  The Transaction Management Ops Analyst must demonstrate a cooperative and professional work attitude, while displaying the ability to work effectively in a team environment.​

Skills:

• ​1-2 years of work experience
• Strong organizational skills
• Strong communication skills (verbal and written)Strong problem-solving and decision-making skills
• Detail oriented
• Flexibility
• Team player
• Basic PC and math skills
• ​Bachelor’s degree or 3+ years of experience in Financial Services is preferred​

Shift:

1st shift (United States of America)

Hours Per Week: 

40