Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Business Intelligence (BI) Reporting Tools
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
BI Tools Administrator
BI Tools Administrator is responsible for providing operation support for Non-SAP platform which includes QlikView, Mars HFM, RC HFM, Alteryx, Helios, Helios Intelligence, On-Prem Data gateway.
Job Responsibility:
• Investigating, troubleshooting and resolving complex issues (slow dashboards, rendering problems, data blending, join issues etc.)
• Managing advanced level of servers administration (configurations, clustering, load balancing, security, performance tuning etc.).
• Coordinating server upgrades, patches, and resolving post-upgrade issues
• Collaborating with data engineering teams resolve data issues (i.e. data integration or refresh, source data etc.)
• Managing complex ETL jobs
• Optimizing server configuration, script performance and tuning data models
• Managing complex user permissions and security across multiple projects
• Developing detailed incident reports for recurring performance or data-related issues.
• Supporting integration between BI tools (SAP BI, Tableau, QlikView etc.)
• Developing strategies for managing large data sets and improving dashboard performance
• Monitoring dashboard performance, refresh schedules and provide required logs
• Resolving user complaints (i.e. data freshness issue, broken filters, interactivity problem, navigation issue etc.)
Required Skills and Experience:
- Subject Matter expertise on various BI Tools - QlikView, Mars HFM, RC HFM, Alteryx, Helios, Helios Intelligence, On-Prem Data gateway
- Hands on experience as an administrator of various BI Tools - Install, Upgrade, Maintain and Patch Upgrades to BI Tools systems
- Hands on experience for managing database management system used by various BI Tools - Install, Upgrade, Maintain and Monitor database management systems
- Experience on operational activities - maintain the availability, operability, performance throughput, recovery of BI Tools Infrastructure components in line with the SLAs defined for the respective applications and tiers (Production, Q&A or Mirror, bug fixing, deployment, testing, development and sandbox)
- Adhere to compliance and life-cycle support
- Drive continuous improvement
- Handle capacity management and the necessary actions
- Regular Interaction with client and provide summary/report of issues and achievements
- Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team
Preferred Skills and Experience:
- Good Client interaction skills.
- Excellent communication skills. Able to communicate effectively over conference calls.
- Technical writing skills.
- Should be willing to work in shifts.
- Promote teamwork
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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