Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Azure IaaS
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Identify and analyze system or application issues and provide effective solutions. - Communicate with clients to understand their needs and provide technical assistance. - Document and maintain accurate records of client issues and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Good To Have Skills: Experience with cloud computing platforms such as AWS or Google Cloud. - Strong understanding of cloud infrastructure and architecture. - Experience in troubleshooting and resolving technical issues in a cloud environment. - Knowledge of virtualization technologies and concepts. - Familiarity with networking protocols and security principles. Additional Information: - The candidate should have a minimum of 6-8 years of experience in Microsoft Azure IaaS. - A 15 years full-time education is required.

15 years full time education

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