Epic Staffing Group (Epic), a portfolio company of The Pritzker Organization, is a fast-growing company that provides staffing solutions to the high-demand and rapidly expanding industries of Life Sciences and Healthcare (we are #404 on the Inc. 5000 list of Fastest-Growing Private Companies in America). Epic provides best-in-class staffing solutions across a variety of end markets through its deep sector expertise across life sciences and healthcare. Our Award-winning ‘client first’ culture and operational excellence drive industry-leading customer and candidate retention. We are already one of the largest staffing companies in our industry, and our rapid growth and ongoing expansion are creating opportunities at many levels. You can learn more about Epic Staffing Group below.
 

About the Position:

Epic Staffing Group is looking for a(n) People Operations Partner that will who will play a crucial role in supporting key HR functions, including Talent Acquisition, Organizational Development, HRIS Data Management, Benefits Administration, and Employee Support. This position is responsible for ensuring seamless HR processes, maintaining compliance, and fostering employee engagement while serving as a vital link between employees and HR leadership.

About the Us:

Epic Staffing Group is a diversified national provider of staffing services to the bio-pharmaceutical and healthcare industries. We focus on outsourced placement of talented and in-demand individuals in Life Sciences, Nursing, Allied Health, Children’s Physical & Behavioral Therapy, and Interim Leadership.

Organizational Development

• Coordination and scheduling of all soft skills training courses and issuance of related certificates to attendees
• Back-up of HR manager in conducting new hire orientation and other necessary policy review/clarification to team members
• Employee engagement, movements, retention and separation
• Provides support to HR Manager on the creation of all HR documents or forms and scheduling of discussion, if applicable
• Handles general HR email announcement for new hire, promotions, transfers and separations on the day of the change/effectivity or earlier

HRIS data management

• Handles the monitoring of evaluation forms for new hires (1st, 3rd, 5th month) and upload in the system
• Prepares Personnel Action Forms for review of HR Manager
• Updates HRIS fields and upload documents

Benefits management

• Monitor, review and complete the needed action steps to effect additions, changes, availment or deletion of the following benefits:
  • Life Events
  • Wellness/Optical
  • Health insurance
  • Life and Accident Insurance
  • SSS benefits
  • HDMF benefits
  • Philhealth benefits
• Emergency leave review and endorsement to HR Manager
• Bereavement leave review and endorsement to HR Manager
• Maternity/Paternity/Single Parent/Women-related Leave review and endorsement to HR Manager
• Manages benefits enrollment in HMO and Life Insurance – new, changes and deletion
• Manages annual physical exam and coordinates completion with Accounting Department for business permit application
• Handles all other seasonal benefits (uniform/jacket, holiday gifts, employee anniversary tokens, etc.)

Customer service

• Handles all inquiry and requests sent to HR distribution email that are related to benefits, policies and training schedules, eligibility, form and other related requests
• Escalates to HR manager specific requests or inquiries based on agreed-upon escalation matrix and procedures
• Timely preparation of RFPs requiring HR review and endorsement to Accounting Department (Friday 12nn ET weekly cut-off to be included on the following Monday check / payroll credit processing)

Compliance

• DOL and OSHA compliance co-chair

Qualifications:

• College graduate in Psychology, Business Administration or similar discipline
• 3+ years of related experience, hitting assigned HROD metrics preferably in BPO or shared services setting
• With working knowledge on Labor Law and benefits administration
• Must be willing to primarily work on night shift schedule unless the business needs require some changes in schedule
• Results oriented, passionate about meeting KPIs
• Good communication skills
• Organized and have good time management skills

What's in store for you at Epic?

• Competitive salary package, quarterly performance bonus

• HMO (medical and dental) & Life Insurance coverage

• Paid vacation and sick leave credits. All unused leave credits are convertible to cash by end of the year

• Additional Covid-19 vaccine and birthday leave credits

• Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up

• Medicine & Optical reimbursements

• Perfect Attendance bonus

• Career development and advancement opportunities