Employment Type
Permanent
Closing Date
16 Jan 2025 11:59pm
Job Title
Technical Expert
Job Summary
As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.
Job Description
This is how you'll bring the purpose of your role to life:
• Diagnose and restore assurance issues to ensure that networks, infrastructure, products and services work efficiently and reliably
• Perform or participate in repair of transmission, CPE, switching/routing, fibre and mobile Network Technologies to restore and maintain quality of service to customers
• Complete transmission fault investigations and mobile Network Interference investigations to provide an assessment and identification of a range of technical problems, root cause investigations and associated remediation activities
• Undertake and project manage planned activities associated with infrastructure maintenance & upgrades, installation projects and customer network projects and drive delivery within given timelines
• Actively share knowledge and experience to help others learn, deliver and improve processes and ways of working.
• Support development and delivery of technical training to improve stakeholder understanding of technology, products, process and procedures
• Provide input into process and technical documentation that describes how technology networks, infrastructure, products and services operate so that there is an accurate and up to date resource to help peers
• Uses sound interpersonal skills to collaborate with team members and stakeholders to deliver on short-term customer/team/project priorities.
Job Responsibilities:
- Plan, Coordinate, Monitor, and Control multiple projects.
- Manage Network Infrastructure to ensure smooth functioning of 24*7 Network Operations, cost-effective service.
- Maintain records related to POP (point of presence) infrastructure and services to ensure that SLA expectations are achieved.
- Vendor Management, including identification and selection of new vendors, managing RFP, ensuring quality support provided by vendors as per SLAs with them, and negotiating mutually beneficial business relationships.
- Service provisioning, troubleshooting of new and old services related to backhaul and customer links.
- Physical installation, commissioning, and testing of new equipment and services.
Skills:
- Network Operations, Data Center Operations.
- Minimum job experience: 7 years or above.
- Cisco Routers and Switches, Juniper Routers and Switches, Extreme Switches, Ericsson Mux, Ciena Mux, Infinera Mux.
- Project Management, Service Delivery, Vendor Management, Service Assurance.
- Hands-on experience with test equipment (Power Meter, EXPO Tester, JDSU Tester) and applications like Salesforce, HPSM, CCMS/Veritas, ServiceNow.
Certification: