Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to gather requirements and understand business needs. - Design and implement solutions to meet client requirements. - Troubleshoot and resolve technical issues related to the system or application. - Ensure the smooth functioning of the system or application by performing regular maintenance and updates. - Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. - Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. - Drive progress of SAM engagements resolution of compliance issues. - Deliver information to Customers on best licensing practices to enhance knowledge and understanding. - Build strong working relationships with clients and colleagues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management. - Strong understanding of ITIL processes and best practices. - Experience in managing configuration items and maintaining the configuration management database (CMDB). - Knowledge of IT service management tools such as ServiceNow or Remedy. - Experience in incident management, problem management, and change management processes. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Configuration Database & CI Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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