Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We’re seeking a dynamic and results-driven Third-Party Collections Team Leader to join our team! In this role, you will lead and motivate a team to optimum performance levels to achieve targets contributing to the company’s objectives. Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives

What You'll Do:

• Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes

• Involvement and collaboration on new strategies and/or process improvements to better the team’s performance

• Daily, weekly and monthly reports provided at both internal and external client levels

• Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month

• Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements

• Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients

• Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements

• Assist and participate in the recruiting, training and onboarding of employees, when required

• Champion company core values and other company programs to engage and motivate our employees

• Other duties as assigned

What We're Looking For:

Qualifications & Availability

• Previous experience in a call center or collections related role and team leadership is required.
• Flexibility to work varying shifts to meet business needs, including evenings and weekends if necessary.

Leadership & Team Management

• Experience leading a collections or call center team, with the ability to coach, mentor, and develop team members.
• Strong team-building skills to create a positive, collaborative, and results-oriented work environment.

Collections Expertise

• Solid knowledge of third-party collections processes, compliance, and industry regulations.
• Demonstrated ability to handle escalations and negotiate effectively to resolve outstanding balances.

Performance-Driven Mindset

• Proven ability to set, monitor, and achieve team and individual KPIs, ensuring targets are consistently met or exceeded.
• A strategic thinker who can identify opportunities for process improvements to enhance team efficiency and effectiveness.

Communication & Problem-Solving

• Exceptional verbal and written communication skills to guide team members and liaise with clients or external stakeholders.
• Strong analytical and problem-solving abilities to address challenges and support team success.

Technology & Tools

• Proficiency with collections software, CRM systems, and Microsoft Office tools (Excel, Word, etc.).
• Ability to analyze reports and data to track performance trends and recommend actionable insights.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

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Website – https://www.billgosling.com/careers

 

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!