Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Meeting & Travel Services

OVERVIEW
The Manager is an integral part of the Meeting and Travel Services department, who aims to deliver a best-in-class client service and attendee experience while ensuring cost savings and efficiencies for Mastercard. The position will support and execute internal and external activities for their internal clients.

These activities include customer meetings, high end lunch, dinner arrangements, with unique social programs. Attendee audience requires a white-glove service for their C-suite guests and Mastercard executives from all over the globe. These activities will predominantly be organized in conjunction with an existing Mastercard Sponsorship event.

Cross collaboration with various groups, where the candidate must enjoy working in a group setting but lead and manage project planning and make decisions as necessary on the assigned activities.

The role requires meticulous attention to detail, excellent organizational skills, and the ability to manage multiple tasks simultaneously. All operations, logistics are to be managed and led by the Manager, coordination of vendors and providing exceptional customer service to clients and attendees.

Position requires to work a minimum of 3 days a week in the Purchase office, with travelling and working over the weekend at the main event.

ROLE
The Manager will work with cross functional teams to successfully execute all the tactical and operational elements of the event, in a fast paced, high-visibility and high-pressure environment. The role will require entrepreneurial skills, with a strong work ethic and heightened attention to detail.

Responsibilities will require liaising with senior leaders to define the scope and objectives of the meeting programs and multiple activities. Implement and build a comprehensive project plan to deliver on meeting objectives and execution of logistics, including:

• Collaboration with executive level internal clients, peers and 3rd party partners who are spread across multiple regions/time-zones.
• Leads project plan update meetings with business owners including establishing discussion guides, decision points, week over week presentations, etc. to keep project on timeline.
• Plans, attends, and leads clients through site inspection experience.
• Budget management (owns and manages entire event budget including invoice, payments and reconciliation)
• 3rd Party contracting, management & payment (destination management company, 3rd party onsite staffing, production, hotels, venues, ground transportation, etc.)
• Compliance, risk, internal process approvals
• Builds and manages an effective event staffing plan.
• Identifies content elements including keynote speakers, entertainment, etc. in collaboration with Mastercard marketing, communications, and sponsorship teams.
• Design and approval of menus and banquet event orders.
• Analyzes and reports cost savings and cost avoidance on a meeting-by-meeting basis.
• Advise on program enhancements (upgrades, gifts, pre-arrival experiences)
• Serves as Mastercard’s Brand Ambassador and single point of contact onsite to ensure flawless execution of project plan.
• Producing and managing attendee reminders/communications
• Primary Mastercard point of contact for VIP attendees where appropriate to program flow.
• Producing and managing logistics grid and show-flow
• Prepare and deliver post event briefings.
• International travel for site visits, planning and onsite execution required


ALL ABOUT YOU
• Subject Matter Expert for one or more areas of the event planning ecosystem and provides advanced knowledge insights back to members of the Meeting Services Team
• Assists to elevate the visibility of the meeting services offerings while driving cost savings and efficiencies back to the company.
• Innovates to identify new opportunities for continuous process and procedure improvement for the department.
• Development and mentoring for more junior team members as assigned by Director.
• Contributes to process improvements, change management and compliance to company policy.
• Advanced working knowledge of Cvent Technology Tool
• Ability to manage complex projects with multiple stakeholders.
• Strong budget, forecasting and analytical skills.
• Excellent oral and written presentation skills
• Advanced experience within the meetings, events and/or hospitality industry
• Ability to make decisions under pressure and always remain calm and professional.
• Communicates effectively with all levels of management.
• Ability to work accurately in a timely manner.
• Agile and with ability to adapt well to change.
• Enjoy traveling!
• Multi-language capability is an asset.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $125,000 - $207,000 USD