Work Flexibility: Onsite
We are seeking a dedicated and skilled professional for a critical role in supporting the implementation and administration of a cutting-edge communication solution at a major healthcare facility. This role involves working closely with healthcare professionals to ensure the effective use of our hands-free communication technology.
Who we want:
- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
- Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What you will do:
- Oversee multiple databases related to our communication solution, ensuring data integrity and keeping database entities up to date in collaboration with clinical departments.
- Manage servers including software updates, operating system maintenance, backups, and coordinate with the customer on antivirus, server monitoring, and disaster recovery practices.
- Handle devices by maintaining accurate inventory, managing the RMA process, and documenting all procedures.
- Train healthcare professionals on effective use of the communication system, and work with the customer to establish sustainable training processes for new and current employees, including refresher courses.
- Provide on-site support for end-user issues related to equipment, databases, and training, including troubleshooting and resolution.
- Collaborate with technical support teams to address and resolve technical issues, maintaining clear documentation of status and resolutions.
- Develop and administer end-user satisfaction programs, including regular surveys, following customer guidelines.
What you need:
- Bachelor's degree in Nursing, Business or IT or additional 6+ years related work experience
- 2+ years’ clinical or healthcare IT (HIT) experience required
- Demonstrated success in delivering excellent customer support
- Prior experience supporting clinical end users through rounding and training preferred
- Able to work under pressure with physician and nursing staff
- Experience with clinical workflow analysis and design
- Proficient with Microsoft Office Suite
#IND1
Travel Percentage: 10%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.