Pro Services Manager

Posted:
9/12/2024, 2:29:42 AM

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

We’re looking for a high performing Professional Services Manager to join our team.

The Position
At HappyCo, the Pro Services team manages the critical role of setting up new customers for success. The Pro Services team’s primary responsibility is managing the successful launch of new customers. Our department interacts with the customer on both pre-sales and post-sales and are highly regarded as the technical leaders for HappyCo customers. Internally, we work regularly with Sales, Finance, Operations, Product and Customer Success Teams. We require a high level of project management skills, the ability to manage concurrent projects and to deliver an excellent experience to our customers. Pro Services also works closely with the Customer Success Managers and Support on projects for existing customers that require our technical expertise. The ideal candidate will have a documented history of customer-facing experience, a technical background and effective time management skills.

#LI-Remote
#LI-DNI    

About HappyCo 
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 3.5M units on its platform and has captured more than 400 million photos. 

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page

We Offer:
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses

Find out more about our US Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

HappyCo

Website: https://happy.co/

Headquarter Location: San Francisco, California, United States

Employee Count: 101-250

Year Founded: 2011

IPO Status: Private

Last Funding Type: Series B

Industries: Apps ⋅ Asset Management ⋅ Mobile ⋅ Property Management ⋅ Real Estate ⋅ SaaS ⋅ Software