---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery - Workforce Specialist
WORK SETUP: Hybrid

OVERALL PURPOSE:
The Workforce Ready (WFR) team provides end-to-end case management of all onboarding and resourcing from cases raised in ATS and focus on:
• End to End Onboarding - Offer of employment, pre-employment checks, onboarding initiation, system access and training/ induction.

RESPONSIBILITIES:
• Act as Team Lead and to spend 90% of their time on supervisory activities on 10% or processing transactions
• Act as escalation point and backup to the Associate manager and the other team lead
• Responsible for developing and ensuring integrity and consistency of set Workforce Ready processes/procedures applicable to MinAu (East) and MinAu (West) locations.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Conduct monthly coaching and performance feedback to their direct reports to execute boarding process steps within the global Boarding solution (Success Factors ATS and Employee Central) with a high degree of technical competency ensuring this system is the “source of truth” for all Boarding activity
• To manage, develop and lead a high performing, engaged and motivated team of professionals in the delivery end to end of customer centric Boarding processes in a well-planned, controlled, centralised, accurate and timely HR services for BHP, executed.
• Scope of responsibilities include executing end to end process covers pre employment checks, letters, onboarding activities, triggers and processing, with extension to onboarding coordination execution. Checks to Onboarding Triggers, working with Onboarding Coordinators to manage downstream onboarding activities for candidates and onboardees
• Working in partnership with the Workforce Ready Experience Management team, to manage through to resolution case escalations and complex requests, including customer interface; and to lead and collaborate to continuously improve service delivery.
• Manages candidate and line leader relationships to deliver a positive boarding experience
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Responsible for delivery on all contracts / SLAs
• Responsible for the development of resources under his/her span

OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• Open to college graduate and undergraduate with relevant work experience

• Must have at least 5 years of experience in HR Workforce

• Knowledge of resourcing, recruiting, onboarding and movement processes

• Expertise in use of Case Management, EC, SAP, Success Factors ATS and Onboarding systems

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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