14.0014.00

 

Job Summary

It is the intent of the basic job requirements, duties, and responsibilities that the Dispatcher to ensure that all work orders are scheduled and work order requests are resolved to the customer’s satisfaction. The position requires the dispatching of personnel, equipment, or service to appropriate locations according to customer requests, specifications, or needs, using radios, telephones computer and/or e-mail.

Job Description

Essential Functions

Schedule necessary repairs to ensure that service is restore with least interrupt to client. Consult with customers or supervision in order to address questions, issues, and request for service or equipment. Receives and prepare daily work order and run schedules. Oversees all communication within specific assigned areas. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules. Maintain report log. Duties may include using radio, telephone, or computer to transmit work orders and/or compile reports. Enter data in computer system and maintain logs and records of calls, activities and other information.

Knowledge and Skills

Must have good listening and verbal communication skills. Some positions require the ability to speak/understand English. Must maintain a neat appearance. A uniform is required at some work sites. Must attend periodic training and safety meetings. Must be able to understand and anticipate the needs of the clients. Must be punctual.

Education and Work Experience

High School Diploma or GED equivalent preferred. 6 months of experience in commercial facilities performing dispatching work desired.

Work Environment

Small-to-large office environment. Fast paced work environment. Safety class performed by Flagship. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of office or facilities equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!