Annual salary: up to £42,500.00

Customer Success Manager

Hybrid Role

Year FTC with possibility of extension to 2 years and we will actively support development into another suitable role at Mears for the right candidate.

Full Time position, salary up to £42,500 PA with company car allowance-£4,500

Do you want to help us delivery great service and make a lasting difference to customers and communities?

We’re looking for a full time Customer Success Manager to support our UK wide contracts deliver an exceptional customer service and give something back to our communities through social value activities.

About the Role:

As a Hybrid position, you can be based in either Basingstoke, Leeds, Enfield Manchester or from home but with travel to all of the above locations as well as all ARAP, CAS and RLAP locations (nationwide).

You will act as the voice of the customer, to ensure the MOD & MOJ contracts deliver a leading customer experience, outperforming against customer & contractual needs. To help Mears achieve its strategic ambitions; to be regarded as a service leader, a socially responsible business and a great place to work.

Role Criteria:

You’ll have current experience working in a customer led role. Of course, you’ll already be customer focused, passionate about service, a confident communicator, active in your local community and have attention to detail. You’ll also be used to positively influencing others, delivering training and working to regulations and key performance indicators.

• Subject matter expert in delivering customer excellence strategy
• Strong training & coaching skills
• Strong Influencing, Negotiation and Presentation skills
• Ability to build effective relationships at all levels, great communicator– attentive listener
• Ability to manage projects/pieces of work, on time and to agreed outcomes
• You can implement tactical plans
• Ability to manage complex situations & create & deliver innovative solutions
• You can manage multiple tasks in a high volume, rapidly changing environment
• Have a flexible approach

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company car allowance

To apply, follow the link below or to discuss your application further; contact Lauren [email protected] 

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.