Job Overview

As a Digital Experience Designer, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on conversational design for both voice and text based solutions.

You will have the opportunity to:

• Establish the content, strategies, and persona for both voice and text-based automated solutions
• Lead requirement gathering and client design sessions
• Create client-facing deliverables with a specialized focus on user interaction and experience
• Collaborate on intent discovery and natural language models
• Work with developers and QA testers throughout the project lifecycle
• Help drive success criteria and reporting
• Provide analysis and recommendations for deployed solutions
• Contribute to and maintain design systems across platforms
• Design and prototype products and provide product feedback

Required Qualifications:

• Significant customer-facing consulting experience
• 3+ years of user experience and user interaction work experience
• Degree in design, user experience, communication, or a related discipline
• Experience crafting mockups and prototypes to effectively communicate design ideas
• Comfortable using tools like Visio, Lucidchart, Figma, or InVision
• Ability to get hands on in a conversational platform with a graphical builder interface
• Ability to collaborate with a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
• Outcome oriented storytelling ability, demonstrating client return on investment

Preferred Skills:

• Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
• Knowledge of Salesforce Service Cloud or Sales Cloud
• Experience with prompt writing and generative AI powered platforms

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes
• Peer interview (video) - 45 minutes 
• You’ll talk through your career goals and relevant work examples with a potential peer
• Panel interview with real-time exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options live, on the spot (no offline preparation required)
• You’ll get some time to interact with team members you haven’t met yet
• Organization lead interview (Video) - 45 minutes 
• You’ll discuss challenges you have overcome and the tools you used to get there